Top Tech Jobs & Startup Jobs in Belfast

Lead Nationwide's Second Line oversight for payments, core processes, and central corporate functions. Manage and develop multi-disciplinary risk teams, advise executive stakeholders, drive assurance activities, horizon-scan regulatory change, and embed improvements to maintain operational resilience and member protection.

Manage and grow an SME portfolio via video and telephone, delivering lending facilities (£500k–£2m), deposits and tailored financial solutions. Analyze financial statements, prepare credit papers, monitor performance and early signs of stress, identify cross-sell opportunities, ensure FCA and internal compliance, and maintain market/regional intelligence while collaborating in a hybrid team.

Manage later-stage mortgage accounts over 90 days in arrears via inbound/outbound calls, fact-finding, affordability assessments, admin tasks and complaint handling. Work empathetically with vulnerable customers, liaise with solicitors, follow legal procedures, maintain high-quality notes and meet service level agreements.

Use customer insight, market research and competitor analysis to identify gaps and opportunities in Business Banking, shape propositions, influence strategic decisions, produce insight-led reports and recommendations, support journey reviews and stakeholder engagement to improve customer outcomes and digital adoption.

Lead analysis of customer feedback, complaints and operational data to identify journey pain points and improvement opportunities. Map end-to-end processes, gather requirements, produce user stories and reports, and support delivery of change across Business Banking to improve customer experience and reduce customer effort.

Lead first-line Economic Crime oversight for Nationwide's equity investment activities. Develop, implement and maintain Economic Crime controls, conduct risk assessments, oversee onboarding, monitoring and exit processes, update frameworks and tools, coordinate assurance and reporting, and advise stakeholders to ensure regulatory and internal control compliance across the investment lifecycle.

Lead and embed a data-led operational excellence agenda within Customer Operations, coach leaders, design governance frameworks, drive measurable efficiency and cost-to-serve improvements, simplify processes, and build sustainable continuous-improvement capability while keeping customer experience central.