Top Tech Jobs & Startup Jobs in Belfast

Own complex and escalated customer complaints from investigation through resolution. Communicate with customers by phone and in writing, gather information across teams and systems, make balanced decisions, and coordinate with stores, suppliers, and business stakeholders. Identify complaint themes and share insights to improve processes and customer experience while managing high volumes with empathy, resilience, accuracy, and sound judgment.

Manages the Web Platform engineering team, overseeing technical vision, reusable pipelines, tooling, frameworks, developer experience, reliability, and production operations. Leads senior engineers, recruitment, retention, technical strategy, vendor partnerships, OKRs, and engineering excellence. The role combines hands-on software engineering with people leadership, platform ownership, product thinking, and cross-functional influence across customer- and colleague-facing applications.

Leads business analysis for loyalty data products and transformation initiatives. Partners with senior stakeholders and Product Management to define requirements, prioritize opportunities, and translate business needs into technology solutions. Establishes business analysis frameworks, processes, and standards while supporting data capability development. Facilitates workshops, manages stakeholders, and collaborates across agile, data-centric, and transformation programs.

The Staff Software Engineer will lead the design and delivery of robust order management solutions, ensuring reliability and scalability, while mentoring junior engineers and collaborating across teams.

Leads the design, development, deployment, and governance of scalable Data and AI solutions using Databricks, Microsoft Foundry, and Azure. Defines AI technology roadmaps, mentors engineering teams, identifies high-value business use cases, prototypes and scales AI products, and ensures secure, ethical, enterprise-integrated implementations.

As a Principal Engineer at M&S, you'll drive technical strategy, influence architecture, and mentor engineers while delivering on personalization, search, and machine learning features in collaboration with cross-functional teams.

Maintains and strengthens security capabilities across data, identity, email, network, and endpoint environments. Configures and optimizes security controls and tools, identifies security gaps, analyzes configurations and logs, and delivers remediation. Defines security standards, guardrails, policies, and procedures while collaborating with internal stakeholders and vendors to integrate security services and communicate security risks effectively.

Lead engineering, optimization, governance, and lifecycle management for Microsoft Defender XDR and CrowdStrike Falcon. Develop and tune detection content across EDR, XDR, and Microsoft Sentinel using KQL, MITRE ATT&CK, threat intelligence, and Detection-as-Code practices. Conduct threat hunting, support complex investigations, improve security visibility, and guide monitoring architecture and integrations. Provide technical leadership, documentation, stakeholder guidance, and mentorship while advancing the organization’s cyber defense capabilities.

Leads AI product and software development lifecycle programs across multiple teams. Responsibilities include portfolio planning, governance, roadmap prioritization, risk and dependency management, performance reporting, investment tracking, stakeholder alignment, and coaching Technical Programme Managers to improve delivery excellence.

Leads complex analytical initiatives that generate measurable commercial, customer, and operational impact. Champions experimentation and evidence-based decision-making, identifies opportunities for AI and automation, designs and evaluates pilots and interventions, and influences business strategy through insights, storytelling, stakeholder management, and advanced analytical expertise.