Operate and maintain production clusters, build observability (metrics, logs, traces) and automation, respond to incidents, create runbooks and troubleshooting documentation, collaborate with engineering teams, participate in on-call rotations, and drive reliability culture and continuous improvement.

Lead and scale the regional pre-sales function for conversational AI and CCaaS, managing Solution Consultants and Demo Engineers, owning solution architecture quality, driving strategic technical engagements, aligning sales, product, and delivery, and building reusable pre-sales assets to win complex enterprise deals.