Lead end-to-end customer implementations for investigative case management SaaS solutions. Manage concurrent projects, gather requirements, configure products and integrations, oversee data migrations, deliver training, support adoption, identify risks, and coordinate with Product, Engineering, and Support. The role also analyzes implementation outcomes, improves delivery processes, and serves as a trusted customer advisor.

Own the full enterprise sales cycle across EMEA, from outbound prospecting and discovery through negotiation and contract signature. Build pipeline, engage executive stakeholders, navigate complex buying committees, deliver tailored demonstrations, develop account and close plans, maintain accurate Salesforce records, forecast reliably, and achieve revenue targets. The role requires consultative, value-based selling of GRC software to large organizations.

Provide full-stack support and development for a B2B SaaS product: troubleshoot and resolve customer issues, modify data and SQL structures, debug and test fixes, manage GitHub branches, deploy via Linux/Docker, and communicate with customers to meet SLAs while contributing to product improvements and documentation.