Provides technical support to healthcare technology customers through phone and email, troubleshooting software and integration issues, configuring installations, documenting resolutions in Salesforce Service Cloud, and escalating complex problems. The role advises customers on product usage, monitors issue resolution, collaborates with development, QA, and product teams, and participates in 24/7/365 production support coverage. Candidates should communicate clearly, analyze technical problems, and have familiarity with networking, APIs, databases, protocols, cloud monitoring, and related technologies.