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Lead roadmap and execution for Intermedia's telecom/voice products. Translate customer, partner, regulatory, and carrier needs into product initiatives; collaborate with engineering, operations, finance, sales, and regulatory teams; drive KPIs for service quality, reliability, onboarding, and profitability; evaluate emerging technologies (including AI) and competitive UCaaS offerings.

Design, deploy, and maintain Linux-based infrastructure and CI/CD pipelines. Automate server and application management with Chef, GitHub Actions, and Jenkins. Monitor systems using Prometheus and Grafana, support deployments and incident on-call rotation, troubleshoot networking and application issues, and document processes.

Collaborate with development teams to deploy and maintain applications on GCP using Kubernetes, Docker, Helm, ArgoCD and Terraform. Build automation pipelines, support deployments/upgrades/troubleshooting, manage infrastructure as code, document processes, and participate in on-call rotation.

Technical lead and architect for infrastructure, automation, and deployments. Own IaC, CI/CD, release engineering, observability, and production reliability across Windows and Linux platforms. Design Windows HA/clustering, build Terraform/Ansible standards, manage Octopus/GitHub deployments, set monitoring/alerting with VictoriaMetrics/Prometheus, lead incident response, mentor engineers, and maintain runbooks and platform roadmaps.

Source and engage technical talent across Europe for engineering, cloud, security, AI, and product roles. Build pipelines via LinkedIn, GitHub, Stack Overflow, and events; conduct outreach and qualification; partner with recruiters and hiring managers; provide market intelligence; maintain candidate data in Pinpoint ATS and track sourcing metrics.

Support and automate application and data infrastructure: deploy and maintain Kubernetes containerized applications, build automation pipelines, manage Linux servers, assist with data pipelines/ETL, troubleshoot deployments and third-party services, and document operational best practices while collaborating with developers and data engineers.

Lead SRE practices across engineering teams to design resilient services, define SLIs/SLOs, improve observability, automate toil, guide architecture reviews, drive performance and capacity planning, build platform and IaC tooling, and lead incident response and post-incident improvements.

Maintain and automate cloud infrastructure and CI/CD for a globally available WebRTC video conferencing service. Build IaC with Ansible and Terraform, manage AWS resources, deploy to Linux, Windows and Kubernetes, troubleshoot test environments, lead incident response and root cause analysis, and automate repetitive tasks to support development and production delivery.

Hands-on technical lead for a small engineering team building and maintaining complex VoIP/PBX systems. Own delivery, code quality, technical direction, sprint activities, code reviews, story refinement, and act as escalation for complex technical issues.

Design, implement, and operate shared Resource Plane services (event streaming, messaging, caching, object storage, logging). Run Kafka, RabbitMQ, Redis, and Elasticsearch in production, apply SRE practices, build IaC/GitOps automation, define platform guardrails, integrate services into the IDP, participate in on-call, lead incident response and reliability improvements, and contribute to architecture and roadmap planning.