Provide technical support for IAM services: troubleshoot and resolve incidents, perform root cause analysis, maintain SOPs/knowledge articles, support integrations and provisioning, collaborate with Engineering/DevSecOps, and drive automation and operational improvements while meeting SLAs.

Lead end-to-end technical delivery of IGA solutions: design architectures, implement/configure Saviynt/SailPoint, develop integrations/connectors, automate JML workflows, manage testing/deployment, and mentor engineers.

The L3 SOC Analyst leads complex incident investigations, drives automation, mentors junior analysts, and enhances SOC capabilities using advanced security technologies.