Manage complex services engagements to drive business outcomes by turning purchased hours into defined impact. Lead pre-signature technical discovery, scope governance, SOW value engineering, and SFDC commercial data integrity while partnering with senior stakeholders to protect project health and ensure milestone-driven delivery.

Own the services lifecycle for complex, high-stakes engagements: lead technical discovery, define milestone-driven SOWs tied to business outcomes, enforce scope governance and change control, maintain commercial data integrity in SFDC, and partner cross-functionally to ensure customer success and practice margin health.