Lead the full lifecycle of sponsor contracts, change orders, amendments, and terminations for clinical research partnerships. Negotiate commercial terms, budgets, payment schedules, and contractual obligations while coordinating reviews with Legal, Finance, Operations, and other stakeholders. Maintain contract documentation, track financial metrics in CRM and finance systems, support project handovers, and facilitate communication with global sponsors and operational teams.

Leads enterprise resource optimization strategy and workforce effectiveness initiatives within the EPMO. Develops frameworks, financial models, dashboards, and AI-enabled solutions to improve labor efficiency, capacity, productivity, cost savings, and delivery outcomes. Partners with Operations, HR, Finance, IT, and senior leaders to execute transformation programs, validate benefits, track performance, remove barriers, and drive accountability across global teams.

Administers and maintains the global LMS, including course workflows, training assignments, user accounts, reporting, support documentation, security configurations, and audit records. Resolves user and system issues, coordinates with IT and vendors, supports compliance inspections, develops guidelines and FAQs, trains end users, mentors team members, and leads assigned training projects. The role requires strong LMS expertise, customer service, communication, organization, and knowledge of pharmaceutical or CRO environments.