Coursera

London, England
1,300 Total Employees
Year Founded: 2012

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Coursera Leadership & Management

Updated on November 04, 2025

This page was generated by Built In using publicly available information and AI-based analysis of common questions about the company. It has not been reviewed or approved by the company.

How are the managers & leadership at Coursera?

Strengths in strategic clarity, collaborative norms, and supportive day‑to‑day practices coexist with uneven support, execution gaps, and variability in leadership quality across teams. Together, these dynamics suggest clear top‑level direction and cultural guardrails that are not yet consistently translated into dependable guidance and manager effectiveness during organizational change.
Positive Themes About Coursera
  • Strategic Vision & Planning: Leadership articulates a clear direction centered on skills‑first, AI‑enabled learning with defined product priorities and codified leadership mindsets. Feedback suggests these priorities are consistently communicated through cultural frameworks and a coherent product focus.
  • Employee Empowerment & Support: Feedback suggests many employees experience supportive managers, validation, and engaging work, reinforced by flexible and remote working options. Colleagues are often described as helpful and kind, contributing to a respectful day‑to‑day environment.
  • Collaborative & Aligned Leadership: The “One vision, one team” mindset emphasizes collaboration and trust, with managers expected to foster open communication and teamwork. These expectations signal aligned leadership behaviors across hiring, performance, and recognition systems.
Considerations About Coursera
  • Neglect of Employee Support: Some accounts describe very little guidance or support from leadership amid high or unrealistic expectations. Individual contributors are sometimes portrayed as hesitant to provide candid feedback to managers.
  • Biased or Inconsistent Leadership: Management quality is depicted as highly team‑dependent, ranging from supportive to passive‑aggressive or toxic. Calls for more competent middle management underscore uneven leadership effectiveness.
  • Poor Execution: Reports of a chaotic environment, lack of focus in the C‑suite, and insufficient process documentation indicate execution gaps. Leadership changes and layoffs are linked to cultural shifts that have affected managerial effectiveness.
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The insights on this page are generated by submitting structured prompts to some of the most popular large language models (“LLMs”) and summarizing recurring themes from the responses. Because the insights are generated using AI, they may contain errors. The insights do not necessarily reflect internal data, employee interviews, or verified company information. They may be influenced by incomplete, outdated, or inaccurate data, and may vary across LLM providers. These insights are intended for informational purposes only and should not be interpreted as a factual or definitive assessment of a company's reputation. Built In makes no representations or warranties regarding the accuracy, completeness, or reliability of this information, and disclaims any liability for any actions taken based on this information. If you are a representative of this company, and would like this page to be removed, you may contact us via this form.
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