Jobs at Kainos

Manage day-to-day support delivery for the Kainos EDM product, including ticket triage, incident management, SLA performance, customer reporting, escalations, releases, governance, and continuous improvement. Lead geographically distributed support teams, coordinate with Product, Engineering, and Sales, manage client relationships, support post-deployment success, and contribute to account growth. Ensure ITIL-aligned processes, quality standards, security, ISO compliance, capacity planning, and effective customer transitions from onboarding to ongoing support.

Lead consulting, discovery, advisory, and shaping engagements for Microsoft Business Applications, Power Platform, Copilot, and AI-enabled business processes. Facilitate stakeholder workshops, assess services and processes, define requirements and roadmaps, shape operating models and governance, establish value measures, and guide adoption and organizational change. Collaborate with multidisciplinary teams while advising on responsible AI, privacy, security, regulatory, and human oversight considerations. Contribute to proposals, business development, reusable consulting assets, coaching, and people management.

Supports customers using Kainos Smart automated testing, audit, and shield applications. Responsibilities include executing and maintaining test packs, analyzing coverage, designing tests for Workday configurations, onboarding customers, providing business-as-usual support, upskilling users, and contributing to product improvements. The role requires customer collaboration, attention to detail, effective communication, workload prioritization, and teamwork.

Support delivery of AI/ML solutions for Workday products by applying statistical and machine learning methods, building models and visualisations, assisting deployment alongside engineers, and collaborating with senior team members to learn and deliver on client projects.

Design and deliver production-grade AI/ML solutions for Kainos Workday products, including LLM-driven features, model deployment, dashboards, and mentoring junior staff. Collaborate with engineering and clients to improve product functionality, scalability, and efficiency.

Provide post-go-live Workday integrations support: handle tickets, resolve issues, develop and test integrations, deliver customer-facing workshops and demonstrations, and improve tools/processes. Build high-quality integration solutions using XML/XPath/XSLT and object-oriented programming, collaborate with teams, and maintain strong customer relationships to meet SLAs.

Provides post-deployment Workday Financials support for global clients, including ticket triage, configuration, troubleshooting, optimization, SLA management, client meetings, and enhancements. The consultant identifies process improvements, supports commercial and operational activities, contributes to sales estimates, manages risk, and mentors junior consultants. The role requires strong Workday Record to Report expertise, consulting and communication skills, customer focus, and willingness to travel occasionally to regional client sites.

Lead design and delivery of production-grade AI/ML solutions for Kainos Workday products. Build predictive analytics, anomaly detection, generative AI features, and scalable MLOps pipelines. Integrate with Workday, mentor and line-manage a data science team, manage client engagements, and drive architectural and technical leadership across product initiatives.

Design, develop, and productionize AI/ML solutions within the Workday practice. Integrate models into production, implement MLOps (CI/CD, versioning, monitoring), use cloud AI services and container orchestration, build data pipelines, and collaborate with cross-functional teams to ensure scalable, reliable AI-driven features.

As a Senior Test Engineer, you will develop and execute automated and manual tests, improve testing processes, and collaborate in an agile team. You'll communicate technical details effectively and may work with cloud-based testing platforms and perform various testing types.

Provide post-deployment configuration, troubleshooting, advisory, and customer support for Workday Pay Transparency Analyzer solutions. Manage requests and SLAs, resolve issues, support releases, facilitate customer workshops, document solutions, collaborate with stakeholders, and mentor junior consultants. The role requires HRIT support experience, advanced Excel and data transformation skills, customer-facing communication, and familiarity with service management practices.

Support group-wide tax compliance, reporting, and advisory activities, including corporation tax computations, VAT returns, RDEC claims, transfer pricing calculations, payroll tax matters, tax schedules, audit disclosures, and international tax monitoring. The role also assists with tax projects such as M&A, due diligence, and legislative developments while coordinating with internal teams and external advisers.

Lead technical teams to design, build, test, and maintain modern, scalable, secure software. Provide technical ownership for product architecture, estimation, planning and requirements. Coach and develop junior staff, drive CI/CD practices, troubleshoot live applications, and liaise with customers as the teams technical leader.

Lead test strategy and execution for agile teams, designing and maintaining automated, manual, and non-functional tests. Provide technical leadership, mentor staff, interact with customers, and ensure CI-integrated test automation and coverage across application layers.

Support design, implementation and administration of global compensation and benefits. Develop frameworks, drive continuous improvement, deliver reward education, support remuneration projects, provide analytical support for cyclical processes, manage benefits administration, produce MI and external reporting, and build stakeholder relationships.

Create sales-focused, on-brand content for Kainos Workday SaaS products: write persuasive copy, design visuals and presentations, collaborate with Product and Sales, maintain up-to-date sales materials, and use AI tools to optimize content across the customer journey.

As a Lead Dynamics 365 Engineer, you will manage teams, develop D365 CE solutions, mentor colleagues, and ensure high-quality application performance while balancing user needs and technical decisions.

As a Senior Technical Business Analyst, you will deliver custom applications for Workday's customers, analyze data, and document user stories. You will work closely with stakeholders to understand business needs and advocate Agile methodologies.

As a Senior Business Analyst, you will facilitate business needs analysis, ensure client solutions meet user needs, and manage stakeholder communications.

Supports global customers using the Kainos Smart Product Suite, including onboarding, business-as-usual support, customer communication, test-pack execution and maintenance, test coverage analysis, Workday configuration analysis, customer training, and continuous product improvement. The role collaborates with consultants, development teams, and customers to design testing solutions, resolve needs, improve quality, and deliver added value.