At Kainos, we’re problem solvers, innovators, and collaborators - driven by a shared mission to create real impact. Whether we’re transforming digital services for millions, delivering cutting-edge Workday solutions, or pushing the boundaries of technology, we do it together.
We believe in a people-first culture, where your ideas are valued, your growth is supported, and your contributions truly make a difference. Here, you’ll be part of a diverse, ambitious team that celebrates creativity and collaboration.
Ready to make your mark? Join us and be part of something bigger.
About the Role
As a Workday AMS Senior Consultant at Kainos, you’ll lead the ongoing support, configuration, and enhancement of Workday HCM solutions for our global clients. Specializing in Core HCM with a strong focus on Talent & Performance and/or Learning - you’ll act as a subject matter expert within the AMS team.
You’ll serve as a trusted advisor to our customers, delivering tailored, strategic solutions that align with their evolving business needs and our commercial objectives. This role blends deep functional expertise, client advisory, hands-on configuration, and leadership. You’ll also drive service innovation, co-ordinate a team, and ensure excellence in day-to-day operations across Workday AMS.
Key Responsibilities
Deliver expert configuration and support in Workday Core HCM, with specialization in Talent & Performance and/or Learning.
Act as a senior point of contact for clients, offering strategic advice and ensuring high-quality, best-practice solutions.
Own and manage client relationships, escalations, and complex support cases.
Oversee ticket queues across Workday HCM functional areas, ensuring SLA adherence and resolution quality.
Support presales activities, including solution demonstrations, scope definition, and effort estimation.
Develop and enhance AMS offerings to keep Kainos at the forefront of the Workday ecosystem.
Lead knowledge-sharing and innovation efforts within your area of expertise.
Mentor junior consultants, promoting capability development across the team.
Represent Kainos in the wider Workday community and contribute to internal initiatives and best practices.
Support strategic initiatives for clients through our Kainos Coach and Advisory services.
Minimum Requirements
Workday certification or significant hands-on experience in Core HCM.
Solid understanding of related Workday functional areas beyond your core specialty.
Proven success in a client-facing consulting role within a fast-paced, dynamic environment.
Strong customer engagement and communication skills, including experience presenting to senior stakeholders.
Commercial awareness and understanding of consulting project dynamics.
Ability to manage service delivery risk and lead cross-functional workshops and strategic discussions.
Experience contributing to presales processes and solution architecture.
Team leadership and coordination experience in a support or consulting setting.
Willingness to travel regionally as needed.
Desirable Experience
Workday certifications in Talent & Performance and/or Learning is highly desirable.
Additional relevant professional qualifications.
Experience designing or launching new service offerings.
Prior experience managing Workday AMS or consulting teams.
At Kainos, we believe in the power of diversity, equity and inclusion. We are committed to building a team that is as diverse as the world we live in, where everyone is valued, respected, and given an equal chance to thrive. We actively seek out talented people from all backgrounds, regardless of age, race, ethnicity, gender, sexual orientation, religion, disability, or any other characteristic that makes them who they are. We also believe every candidate deserves a level playing field.
Our friendly talent acquisition team is here to support you every step of the way, so if you require any accommodations or adjustments, we encourage you to reach out.
We understand that everyone's journey is different, and by having a private conversation we can ensure that our recruitment process is tailored to your needs.
Top Skills
Kainos Belfast, Northern Ireland Office
4-6 Upper Crescent, Belfast, United Kingdom, BT7 1NT
