The Senior Technical Writer will develop product documentation for telecom systems, ensuring clarity and quality while collaborating with internal teams and capturing customer requirements.
PW UK Senior Technical Writer will work with Product Line Management (PLM), Development/Eng, QA, and Professional Services team to develop product documentation for a telecommunications product.
Must have experience doing technical writing for telecom features and have an understanding of the software/hardware development lifecycle.
What you'll do:
- Work with internal teams to obtain an in-depth understanding of our product and documentation requirements
- Produce high-quality documentation in accordance with the PW guidelines
- Adept at writing feature Description documentation
- Translation of Customer Requirements into a CRD document
- Determine the needs of end users of technical documentation
- Revise existing documentation as required and requested
- Edit images using Adobe Photoshop, Illustrator or similar tools as needed
- Attend meetings with customer to capture their requirements
What you'll have:
- Significant experience of technical writing for telecom industry with a big bonus if its RAN or Core related
- Experience working in wireless telecommunication or networking environment
- Understanding of telecom architecture for 2G/3G/4G/5G, LTE, NR
- Some basic knowledge of telecom protocols
- Fluent proficiency in English, both verbal and written
- Experience in creating high-quality documentation with attention to formatting, voice, audience, and detail
- Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures
- Sound judgment, strong sense of ethics, ability to work under tight deadlines
- Excellent organizational skills and business acumen, as well as the ability to hold high-level conversations with managers and technical staff
Preferred qualifications and experiences:
- University degree in technical writing, English, journalism, communications, or computer science
- Experience with Atlassian Confluence wiki pages
- Experience using Microsoft SharePoint as a document management system
- Experience using Microsoft Visio to create diagrams and flowcharts
- Prior multi years of experience in writing below documents would be a bonus:
- a. Feature Description documents
- b. Counters/Alarms/KPI documents
- c. Product manuals
- d. Installation guides
- e. MOPs (Method of Operating Procedures)
- f. Test Plans and Test Exit Report
Top Skills
Adobe Illustrator
Adobe Photoshop
Atlassian Confluence
Microsoft Sharepoint
Microsoft Visio
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