Join Hilton Grand Vacations as a Reception & Administration Assistant, offering top-notch services for Guests.
Benefits
At Hilton Grand Vacations, we believe in rewarding our team members for their hard work and dedication. As a Receptionist, you will enjoy a range of benefits crafted to support your well-being and professional growth:
- Free Leisure Club Membership, allowing you to relax and rejuvenate.
- Go Hilton Team Member travel programme – enjoy hotel discounts for yourself, your family, and friends.
- Denplan dental insurance for comprehensive oral health care.
- Access to Perks at Work and LifeWorks employee programmes, offering exclusive discounts and resources.
- Staff accommodation with ensuite rooms available, providing you with a comfortable and convenient living space.
Join us and become a part of our ambitious team, where your contributions will be valued and your career can flourish! We are committed to inclusion and collaboration, ensuring that everyone has the opportunity to thrive in an encouraging environment. Apply today and take the first step towards a rewarding career with Hilton Grand Vacations.
ResponsibilitiesKey Responsibilities:-
- Ensure an efficient reception experience for guests, including check-in/out, and complete audit procedures as needed.
- Achieve positive outcomes from guest queries in a timely and efficient manner.
- Keep the Front Office Manager and Reception Supervisors appraised of feedback from guests and other departments.
- Demonstrate an extensive knowledge of hotel room categories, room rates, packages, promotions, and other product knowledge critical to performing daily duties.
- Improve room occupancy and apply up-selling techniques to promote hotel services and facilities.
- Use accurate procedures regarding the acceptance of foreign currencies, credit cards, and cash in line with the hotel credit policy.
- Align with hotel security, fire regulations, and all health and safety legislation.
- Assist other departments as required, encouraging a collaborative environment.
To successfully fill this role, we are looking for candidates who demonstrate the following qualities:
- Previous experience in a customer-focused industry.
- Positive attitude and excellent communication skills.
- Dedication to delivering outstanding customer service.
- High level of IT proficiency.
- Excellent grooming standards.
- Ability to work on your own or as part of a team.
