Jobs at Hilton Grand Vacations

Provide front-desk service at a resort: check guests in/out, handle payments and queries, answer switchboard, perform administrative tasks and daily banking, support guest expectations, and carry out ad hoc duties on a rota including weekends and bank holidays.

Provide night/twilight front-desk service at a resort: check in late arrivals, handle guest queries and complaints, perform night audit and cash handling, support Reception/Duty Manager, and deliver exceptional customer service during 6pm–2am shifts.

Supervise leisure-centre operations at Thurnham Hall: lead and recruit staff, enforce health & safety, perform administrative duties, maintain cleanliness, and train guests on safe gym equipment use. Role is 40 hours/week including weekends and bank holidays; own transport required.

Supervise Leisure Centre operations, manage staff, ensure safety standards, conduct administrative tasks, and train guests on gym equipment usage.

Supervise front desk operations at a resort, including guest check-in/out, administration, staff training, acting as first point of contact, resolving guest issues, covering Duty Manager duties, and maintaining high standards of reception and guest facilities.

The Receptionist will check guests in and out, manage queries, handle payments, perform administrative tasks, and maintain customer satisfaction.

Lead and manage the 24-hour Reception team, including receptionists and night auditors, to deliver excellent guest service. Oversee reservations, pre-arrival requests, shift planning, budgeting, recruitment, training, and inter-department communication. Handle guest concerns, implement process improvements, and report updates to the Resort Manager.

Clean and service lodges to SOP standards, maintain housekeeping areas and supplies, perform periodic cleaning tasks, report damage/theft/maintenance, handle lost property, ensure safety and correct chemical use, greet guests, submit guest questionnaires, and follow hotel security, fire, and health & safety procedures.