Supports accounts receivable and collections by processing direct debit, card, and cheque payments; preparing banking batches; maintaining customer records; handling member enquiries via phone, email, and post; sending notices and agreements; and completing administrative tasks. The role requires accuracy, effective communication, customer service, Microsoft Office proficiency, and the ability to manage multiple tasks. It is a temporary, full-time office position with training provided.
Accounts Receivable Support Administrator (Temporary)
Lancaster | Full-Time | 37 Hours per Week
Are you organised, diligent and looking to gain valuable experience in a professional office environment?
We're looking for four hardworking Accounts Receivable Support Administrators to join our friendly team in Lancaster during our annual billing season. This temporary opportunity is ideal for individuals who enjoy administration, customer service and working as part of an encouraging team.
As part of our Accounts Receivable and Collections team, you'll play a meaningful role in supporting our European members by processing payments, maintaining accurate records and delivering excellent customer service.
Why Join Us?
We offer a welcoming and inclusive working environment, along with a range of benefits including:
- Employee Assistance Programme providing 24/7 wellbeing support and confidential counselling
- Hotel discounts for team members, family and friends
- Discounts and savings through our Perks at Work programme
- A diverse and inclusive culture where everyone is valued
- An encouraging team environment with full training provided
- The opportunity to develop administration, finance and customer service experience with a global organisation
What You'll Be Doing
In this varied role, your responsibilities will include:
- Processing direct debit instructions using our internal systems
- Processing credit and debit card payments
- Receiving and processing cheque payments and preparing banking batches
- Supporting members via telephone, email and post
- Maintaining accurate customer records and updating information within company databases
- Handling incoming and outgoing mail
- Sending advance notices and loan agreements following direct debit setup
- Carrying out a range of administrative tasks to support the Portfolio Services Department
We're Looking For Someone Who:
- Previous experience in an office or administrative environment is preferred but not crucial.
- Is confident using Microsoft Office applications, including Outlook, Word, Excel and Teams
- Has excellent attention to detail and a high level of accuracy
- Enjoys delivering excellent customer service
- Communicates effectively both verbally and in writing
- Can balance multiple tasks and remain focused in a lively environment
- Works well both independently and as part of a team
Working Hours and Salary
- 37 hours per week
- Temp role for up to 3 months (November 2026-January 2027)
- Monday to Thursday: 9:00am to 5:30pm and Friday: 9:00am to 5:00pm
- Including 1-hour unpaid lunch break
- Salary - £25,187.66 pro rata
Location
This role is based at our Lancaster office.
Interviews are scheduled to take place in October, with successful candidates expected to commence employment on 2 November 2026.
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If asked to name the birthplace of the RMS Titanic, you might not say Belfast. Similarly, if asked to name Europe's leading destination for foreign direct investment in new software development, Belfast might not come to mind. Yet, both are true. The city has emerged as a tech powerhouse, recently ranked among the best in the U.K. for tech careers — especially for software developers. It also leads the U.K. with the highest percentage of software development jobs advertised.
