Professional Services Manager

Job Description
About us
HiBob helps modern, mid-size businesses transform the way they manage people, giving HR and managers all they need to connect, engage, develop, and retain top talent. Since 2015, we've achieved consecutive triple-digit year-over-year growth, all backed by our amazing team of Bobbers from across the globe, making us the choice HRIS of over 5000 midsize and multinational companies.
Our HR platform is intuitive, data-driven, and built for the way people work today: globally, remotely, and collaboratively. Fast-growing companies across the globe such as what3words, Fiverr, and VaynerMedia rely upon Bob to help them create the best work experiences for their people.
The Professional Services team sits within the Customer Success department in HiBob. Within Professional Services we are responsible for providing consultation and enablement to HiBob customers. Supporting them through the implementation of HiBob to ensure they get the best out of the solution.
Come and be you with us
Being a Bobber is all about being you. We want you to bring all parts of yourself to work, giving you the freedom and confidence to be the best you and do your best work. If that's bubbly, shy, precise, funny, bold, kind, honest, brilliant, or anything in between, we're waiting with open arms.
Come join us.
Job Requirements
Requirements are often considered a measure of how equipped you are to do the job, but sometimes, they aren't the only factor. If you don't have enough experience, or not all the skills, we'd still like to hear from you. This could be the perfect fit for you and us. Learning and Development is at the heart of HiBob, so don't exclude yourself if you don't tick off all of the below items which are desirable, but not essential to have from day one.

• Proven ability to lead, mentor, and develop Professional Services teams within a SaaS environment, with demonstrated experience driving team performance and accountability.
• Exceptional relationship-building and stakeholder engagement skills, including C-suite communication.
• Comfortable using modern tools and technologies to improve team effectiveness and delivery qualityStrong negotiation and conflict-resolution abilities
• Proven experience delivering and leading Professional Services / Implementation projects in a SaaS environment
• Skilled capacity management and team development
• Ability to manage a broad portfolio of team-led projects across multiple concurrent implementationsStrong understanding of SaaS and the technology industry
• Experience in HR technology / HRIS is highly desirable
• Strong project and delivery management experience across multiple concurrent, fast-paced implementations
• Strong problem-solving skills and an ability to think outside of the box
• Ability to interact with product specialists and development teams around delivery/roadmap
• A proactive, solutions-oriented approach with the ability to thrive in a fast-paced environment
• Excellent client-facing and internal communication skills
• Solid organizational skills including attention to detail and multitasking skills
• A strong work ethic, integrity and desire to succeed
• Strong operational management experience, including utilisation, capacity planning, forecasting, and delivering projects within budget
• Experience improving team performance, introducing structure, and operating effectively in a scaling or evolving environment
• Ability to bring structure, prioritisation, and accountability to a team environment

Job Responsibilities
About You
We are looking for an experienced, energetic and positive manager within our Professional Services team. You will have great interpersonal skills as well as a strong bias towards excellent client service. You will be analytical and have great organisational skills. You are a quick learner and serious about making an impact.
What will you do?

• Lead, coach, and develop a team of Implementation Managers, driving performance, accountability, and delivery quality
• Own the performance and delivery of your team's project portfolio, ensuring strong governance, prioritisation, and successful outcomes
• Support your team in delivering high-quality customer implementations, acting as a senior escalation point where needed
• Partner with customers and internal teams to ensure best practice, successful delivery, and strong customer outcomes
• Collaborate cross-functionally with Sales, Customer Success, Product, and other stakeholders to drive excellence in service delivery
• Oversee Statements of Work, project planning, and delivery alignment for customer engagements
• Monitor and manage KPIs through data-driven analysis, including project risks, dependencies, and performance metrics
• Drive operational excellence across the team, including utilisation, forecasting, time tracking, and delivery discipline
• Contribute to improving processes and ways of working as the Professional Services function continues to scale

Benefits
Join our village
HiBob is a village filled with amazing people and we're especially proud of that. It's a place where Bobbers can be themselves. We're about fun, dreams, hopes and ambition, just as much as we are about precision, growth, and top performance. Becoming a Bobber means you'll receive competitive compensation, benefits, and pre-IPO equity alongside all of this:

• Company share options plan
• We have a flexible hybrid working model
• Work from home allowance- to get your home office set up!
• Payment for sick leave from the first day
• 2 Social Impact days per year for volunteering
• Annual Headspace subscription and wellness benefits
• Awesome employee referral program- $2,500 for each successful referral with an additional ambassador programme
• Dog-friendly
• Temporary remote work from anywhere in the world for up to 2 months (after 6 months of employment)
• Fun company and team social events (locally and virtually with our global teams)
• Bob balance days - 4 additional days within a calendar year - Enjoy a company-wide long weekend at the beginning of each quarter