Office & Experience Manager

Job Description
Before we start, a few words:
Working in the People function of an HR technology business is both a real privilege and a meaningful challenge: HiBob is building a product for HR teams, so the way we create our own employee experience matters deeply. This role is therefore vital in helping us build something exceptional inside an organisation that is, at its core, a people company.
What we are looking for
We are looking for an Office & Experience Manager to join HiBob's EMEA People team. This role leads the day-to-day operations and employee experience of our London office. You will play a key role in bringing HiBob's culture and values to life via our office and employee experiences.
As a matrix organisation, you'll report into the UK People & Culture leadership and manage the London Office Coordinator, whilst also being a member of our global Employee Experience team, as well as partnering closely with teams across People & Culture, FP&A, IT, Facilities and Leadership to create a welcoming, engaging, and high-performing workplace experience for our Bobbers.
About you
The heart of this role is creating exceptional employee experiences and building an environment where people feel connected, supported, and excited to come to work. We're looking for someone who is highly organised, proactive, creative, and genuinely passionate about people, culture, and workplace experience.
This is a dynamic and varied role where no two days look the same; from managing office operations and workplace projects, to leading wellbeing initiatives, company events, onboarding experiences, vendor management, and employee engagement activities in the UK and guiding the strategy for EMEA employee experience. We're looking for someone who is confident juggling multiple priorities, solving problems quickly, and building strong relationships across all levels of the business.
This role is fully office-based in our London Office, so you'll need to want to work onsite five days a week, and be a visible and approachable presence within the office community.
We use our HR platform Bob (of course!), Slack, Zoom, Google Workspace and various workplace and event management tools on a daily basis. Experience with workplace operations, facilities, employee experience, event management, or office management within a fast-paced environment would be a big plus.
Main Deliverables

• Leading the UK Workplace Experience and Operations
• Ownership of the EMEA Employee Experience strategy and budget, in partnership with local EMEA office teams
• Deliver high-impact workplace projects
• In partnership with external providers, plan and deliver our large-scale summer and winter parties

Job Requirements
What are we looking for?

• Significant experience in workplace, office, facilities, or employee experience roles within a fast-paced environment
• Experience managing busy and complex office environments, with the ability to balance operational excellence alongside employee experience
• Strong experience managing budgets, suppliers, vendors, and day-to-day operational delivery
• Experience contributing to or shaping employee experience, workplace, or culture initiatives and programmes
• Experience managing, mentoring, or supporting team members, helping others grow and succeed
• Confidence building relationships and partnering with stakeholders across all levels of the business, including senior leadership
• A proactive, hands-on mindset with strong organisational skills and excellent attention to detail
• Someone who thrives in a varied role, enjoys problem-solving, and is comfortable switching between strategic thinking and hands-on delivery

Nice to have

• Experience leading workplace projects such as office moves, redesigns, fit-outs, or workplace transformations
• Experience supporting multiple office locations across Europe or global teams
• Experience working within a scaling or high-growth company environment
• Comfortable using workplace tools, systems, and exploring automation or AI solutions to improve processes and employee experience

Qualifications

• First Aid and Fire Marshal training would be beneficial but not essential

Job Responsibilities

• Own and continuously evolve the day-to-day experience and operations of our London office, ensuring the office is a welcoming, safe, and high-performing environment for our Bobbers
• Line manage and support the development of the UK Office Coordinator, while also acting as a key point of guidance and support for Office Coordinators across Europe
• Create workplace experiences that support collaboration, connection, wellbeing, and our hybrid ways of working as the business continues to grow
• Work closely with the wider office and experience team, helping define scalable workplace standards, experiences, and programmes across our offices while still embracing local culture and personality (Glocal!)
• Lead the delivery of employee experience initiatives and cultural moments across the UK, including Summer & Winter Parties, volunteering and fundraising initiatives, wellbeing events, happy hours, awareness days, and employee-led clubs and activities
• Manage and deliver key workplace projects in the UK, including office upgrades and reconfigurations
• Own UK facilities budgets and EMEA employee experience budgets, ensuring we deliver high-quality experiences while identifying smart and scalable ways to optimise spend
• Build and manage strong supplier and vendor relationships, maintaining high service standards and excellent workplace experiences
• Ensure our office remains compliant with UK health & safety regulations, workplace policies, and operational best practices
• Build strong cross-functional relationships across the business, partnering with stakeholders and senior leadership teams to support business needs and company culture
• Support UK managers with employee recognition and team activities
• Support the planning and execution of leadership and company moments, including executive offsites, C-level visits, Quarterly Board Meetings, and local office support for Company All Hands
• Oversee EMEA travel processes and support complex travel coordination, ensuring a smooth and positive experience for employees and visitors
• This role is fully office based 5 days per week, 9am-6pm, but there will need to be flexibility to work outside your core hours on occasion to support events and initiatives

Benefits
HiBob is a village filled with incredible people, and we're proud of that. It's a place where Bobbers can truly be themselves. We're about fun, dreams, and ambition just as much as we're about precision, growth, and high performance.
Becoming a Bobber means joining a company that values you as a whole person. You'll receive competitive compensation and pre-IPO equity - alongside all of this:

• Cash allowance for health insurance
• Annual vision allowance
• 25 days annual leave
• Annual Headspace subscription and wellness benefits
• Travel support (cycle scheme and season ticket loans)
• Work from home allowance - to get your home office set up!
• Temporary remote work from anywhere in the world for up to 2 months (after 6 months of employment)
• Bob balance days - Enjoy a company-wide long weekend at the beginning of each quarter
• 2 Social Impact days per year for volunteering
• Awesome employee referral program - $2,500 for each successful referral with an additional ambassador programme
• Pension scheme auto-enrolment from day 1
• Fun company and team social events (locally and virtually with our global teams)
• We love birthdays - take the day off and receive a special gift

If this sounds like something you've been looking for, we'd love to have you. Come on, join our village!
Belonging at HiBob
Our success depends on our people, and we want HiBob to be a workplace where everyone feels a sense of belonging and can thrive. We're committed to being proactive at all levels so that our workforce reflects the communities in which we live, work, and hire.
We are open to all talent. All qualified applicants will receive equal consideration for employment without regard to neurodiversity, race/ethnicity, colour, national origin, religion, gender, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other protected class.
Please contact us at [email protected] if you'd like to discuss any adjustments to our process. We want you to bring the best of you.