Data and Productivity Lead Analyst

Are you looking for a career move that will put you at the heart of a global financial institution?

By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Role Overview:

The Data and Productivity Lead Analyst is a strategic professional in the Process Design and Re-Engineering team within Human Resources Partnership & Delivery (HRP&D) This Professional will conduct in depth analyses of HRP&D processes and deliver robust insights to prioritize change initiatives, and guide decision-making, planning and implementation as we look to simplify processes while driving efficiency and productivity. This is a seasoned professional role that requires good analytical skills to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. This role regularly assumes informal/formal leadership role within teams. Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization.

What you’ll do:

• Perform and deliver advanced analysis of the different HRP&D processes' impact and outcomes, and provide insights into efficiency and productivity

• Support the development and implementation of consistent methods and metrics to measure the efficiency of HRP&D processes and solutions, and proactively execute improvements as needed

• Develop measurement and tracking tools for the different HRP&D initiatives such as dashboards and detailed reports, facilitating data-based decisions

• Analyzes and provides insights into efficient and impactful processes

• Demonstrate extensive knowledge of SNOW process flows as well as agent view, reporting and dashboards modules

• Demonstrate extensive understanding of Workday Business Process and security role structures

• Identify opportunities to optimize and standardize HRP&D processes from data analysis

• Prioritizes change to address opportunities and areas of risk

• Deliver insights to guide change management, with employee experience at the forefront

• Enable productivity and efficiency in HR through insights and enhancements to HR tools and systems

• Continuously monitor and quantify ROI and impact to inform and advance our team’s work

• Partners closely with team members and key stakeholders to define a project scope and objectives for team members.

• Applies a proactive approach in routinely analyzing data to track change initiative progress against goals.

• Constantly improving their own and their teams' skills through lessons-learned reviews at project completion.

• Generate a data driven culture, characterized by data accuracy and integrity

• Possess the knowledge, skills and experience to be able to recognize when problems surface or potential problems are looming.

• Articulates problems, bring the right people together to solve problems and know when the problem has been properly addressed and closed.

• Identify relevant data from multiple sources and integrate insights into a cohesive and comprehensive analysis

• Proactively identify opportunities to optimize and standardize HRP&D processes from data analysis

• Day-to-day focus is on resolution of complex problems or transactions, where expertise is required to interpret against policies, guidelines or processes and related data

• Proactively follows escalation and change control processes.

• Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

What we’ll need from you:

• Several years of data management and analysis experience

• Consistently demonstrates clear and concise written and verbal communication skills

• Proficient in Microsoft Office. Advanced MS Excel and VBA knowledge required.

• Ability to manage multiple projects in a fast-paced environment, while delivering high-quality and detail-oriented work products

• Self-motivated and detail oriented, High proactivity and problem-solving skills

• Ability to identify issues and problems, generate solutions and choose appropriate alternatives using basic root cause analysis.

• Stays abreast of current industry trends and new technology through professional associations, trade journals, networking, and associated training and seminars.

• In depth knowledge of ServiceNow – both as an agent and developer preferred

• In depth knowledge of Workday business process, transaction, and reporting structure

Education:

• Bachelor’s/University degree, Master’s degree preferred

What we can offer you:

We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well.

By joining Citi Belfast, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:  

• Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure

• A discretional annual performance related bonus

• Private medical insurance packages to suit your personal circumstances

• Employee Assistance Program 

• Pension Plan

• Paid Parental Leave

• Special discounts for employees, family, and friends

• Access to an array of learning and development resources

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day.  We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

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Job Family Group:

Decision Management

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Job Family:

Data/Information Management

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Time Type:

Full time

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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