Account Lead - Public Sector

At Kainos, we’re problem solvers, innovators, and collaborators - driven by a shared mission to create real impact. Whether we’re transforming digital services for millions, delivering cutting-edge Workday solutions, or pushing the boundaries of technology, we do it together.

We believe in a people-first culture, where your ideas are valued, your growth is supported, and your contributions truly make a difference. Here, you’ll be part of a diverse, ambitious team that celebrates creativity and collaboration.

Ready to make your mark? Join us and be part of something bigger.

Our vision is to create a world-class business development and marketing capability for Kainos, fuelled by a diverse range of highly talented and motivated professionals working collaboratively and innovatively to ensure we continue our growth trajectory.

We do this via an open and supportive environment where colleagues can share information, learn from one another and excel in their own career.  With consistent ways of working aligned to industry best practice, we build sustainable and predictable sales pipelines for our market-leading offerings.

As an Account Lead (Leader) in Kainos, you will be responsible for running and developing their named account(s) which includes account planning, account management execution, business development, delivery, risk & quality assurance, executive reporting, operations of all areas, people allocation and their morale and personal development.

Your key responsibilities will include:

• Setting the direction and plan for named account(s) in agreement with the BU Leadership Team, regularly reviewing against measurable objectives.
• Defining the account priorities to achieve the agreed direction.
• Effectively communicating the direction and progress with Staff, BU Leadership Team and client where appropriate.
• Defining and regularly maintaining an account plan to align with agreed account goals, including sales, revenue and margin quotas.
• Ensuring timely winning and contracting of new business to align with sales and revenue targets, as well as maintaining a smooth staffing profile.
• Developing and adapting the team structure to support their role and account requirements.
• Proactively investigating, understanding and reacting to the specific dynamics of their clients; similarly understands political, economic and technology trends and implications for the client, all with a view to developing additional business.
• Developing and maintaining a broad number of strong senior relationships to understand their issues and opportunities, utilising senior Kainos staff to gain higher level access.
• Promoting all the Kainos offerings to clients and staff seeking out full Kainos Group opportunities where possible.
• Leading all aspects of the operational running of the account(s) including full responsibility for business development, commercial performance, forecasting and cashflow.
• Ensuring successful and referenceable delivery employing sustainable and profitable delivery models in line with the company culture.
• Ensuring risk management and reporting on an ongoing basis with active quality assurance.
• Ensuring clear reporting lines and responsibilities within the team ensuring effective and resilient succession planning.
• Developing of and adherence to Group People strategies to engage, develop, retain and attract the top talent in the market.
• Ensuring Kainos company culture, modelling behaviours and values that exemplify the affiliative company culture are adhered to and maintained.

Minimum (essential) requirements:

• Leading a major client engagement for services business.
• Handling detailed, complex concepts and problems.
• Making timely and effective decisions.
• Balancing multiple areas of responsibility simultaneously.
• Leading pre-sales/business development activities and bids.
• Proven track record of planning and implementing successful programs.
• Fostering strong and appropriate relationships with senior stakeholders.
• Highly knowledgeable of the following areas: People, Culture & Talent Development, Finance, planning and evaluation, business development.
• Continued professional growth and development in a changing business environment.
• Ability to plan and meet deadlines in accordance with business requirements.
• Acting as a leader internally and externally, displaying a professional, credible and positive image and attitude for Kainos.
• Determination to succeed in challenging circumstances.
• Ability to lead, grow and motivate effective teams.
• Ability to be an independent decision maker but equally is inclusive when evaluating options.
• Ability to plan for the future.
• Innovative and driven in identifying ways to develop new business.
• Can perform effectively in complex and difficult environments.
• Can achieve success through others.
• Optimistic in outlook and can identify opportunities.
• Constructive, resilient and perseverant.
• Emotionally intelligent and good reader of people.
• Willing to trust.

Desirable:

• Ability to form and maintain strong relationships at Account level
• Experience in delivery of large-scale engagements in the healthcare sector
• Builds a strong business network in the healthcare sector
• Experience of delivering and/or selling digital services of scale and complexity (£multi-million) for at least five years in a previous role
• An appreciation and knowledge of technology delivery, agile methodologies, etc.

You will: 

• Own and develop senior client relationships within your sector
• Managing Client portfolios circa £10 million
• Drive account strategy, growth, and commercial performance
• Lead cross-functional teams to deliver high-quality outcomes for clients
• Work closely with Capability Leads and Delivery to ensure effective staffing and delivery
• Contribute to wider sector strategy and growth plans

We are looking for experienced leaders who can demonstrate:

• Strong track record of managing and growing client accounts
• Experience operating at a senior level within complex client environments
• Commercial awareness and ability to identify growth opportunities
• Strong leadership and stakeholder management skills
• Ability to operate across delivery, commercial, and strategic priorities

Sector experience:

• Public Sector – Experience delivering services or managing strategic client relationships within central government, local government, agencies, or public bodies, with knowledge of public sector procurement, governance, and policy-driven change.

At Kainos, we believe in the power of diversity, equity and inclusion. We are committed to building a team that is as diverse as the world we live in, where everyone is valued, respected, and given an equal chance to thrive.   We actively seek out talented people from all backgrounds, regardless of age, race, ethnicity, gender, sexual orientation, religion, disability, or any other characteristic that makes them who they are.   We also believe every candidate deserves a level playing field. 

Our friendly talent acquisition team is here to support you every step of the way, so if you require any accommodations or adjustments, we encourage you to reach out. 

We understand that everyone's journey is different, and by having a private conversation we can ensure that our recruitment process is tailored to your needs.