Jobs at Marks and Spencer

Owns communications and engagement for a major business transformation programme. Develops clear, compelling stories and content across presentations, videos, briefings, town halls, newsletters, leadership updates, and programme hubs. Partners with programme leaders and business stakeholders to shape messaging, improve engagement, and communicate transformation benefits. Requires strong storytelling, stakeholder management, organisation, and the ability to simplify complex information for varied audiences.

Plan and monitor Outlet merchandise targets, stock intake, OTIF, reductions, and options management. Coordinate merchandise budgeting and stock commitment planning, align Outlet and Business Unit plans, identify risks and opportunities, and support critical-path execution. Partner with Data & Reporting to develop automated self-service reports and provide commercial analysis on markdowns, promotions, seasonal planning, and weekly sales.

Lead industrial relations strategy across the business, advising senior leaders on colleague representation, organizational change, collective consultation, trade union engagement, and employment risk. Build constructive relationships with employee representatives, works councils, and recognized unions while ensuring compliant, commercially practical outcomes that support colleague experience, business continuity, and transformation programs.

Lead the infrastructure transformation roadmap across networking, platforms, security, identity, supply chain, and logistics systems. Define programme objectives, governance, success measures, budgets, risks, dependencies, and milestones across multiple teams. Partner with technical leaders and business stakeholders to ensure feasibility and quality while promoting automation, observability, zero-trust security, continuous improvement, and healthy team performance.

Assist the Design Lead and wider design team in creating and developing global denim products. Responsibilities include researching trends and retail opportunities, producing accurate PLM tech packs with BOMs and fabric specifications, collaborating with technical and sourcing teams, supporting seasonal product direction, and coordinating trends across clothing and home design. The role requires strong fashion design judgment, garment construction knowledge, fabric and fit expertise, and advanced CAD software proficiency.

Leads online trading and ecommerce commercial performance across categories and business units. Owns online trading strategy, sales, conversion, customer engagement, product launches, seasonal execution, and continuous site optimization. Uses data and digital insights to influence Buying, Merchandising, Content, Imagery, and Marketing teams. Develops high-performing multi-category trading teams while ensuring strong product onboarding, availability, accuracy, SEO, onsite search, UX, and customer satisfaction.

Support the Capacity workstream by translating strategic priorities into actionable plans, driving project progress, coordinating Commercial, Supply Chain, and Supplier Partnerships teams, and maintaining accountability for programme delivery. Build supplier and partner relationships, communicate priorities and progress clearly, track actions and decisions, and use commercial awareness, data analysis, and insight to inform planning and business growth.

Lead cross-functional trading activity across Fashion, Home and Beauty, coordinating trade calendars, pricing, promotions, clearance, stock, campaigns and in-season decisions. Analyze sales and promotional performance, collaborate with Finance, Supply Chain, Marketing, Retail and digital teams, and influence strategies that improve sales, profit and inventory outcomes.

Leads a finance team responsible for end-to-end stock accounting, reconciliations, financial controls, reporting, and period-end close. Drives automation and process improvements, resolves complex stock-related issues, and provides insights to improve inventory management, working capital, and business decisions. Requires qualified accounting expertise, people leadership, strong analytical skills, SAP proficiency, and experience with Excel, Power BI, BlackLine, or similar finance technologies.

Lead the development and delivery of M&S Food trade plans across category, seasonal, and event activity. Coordinate cross-functional teams, critical paths, sign-offs, launches, and governance to ensure timely, accurate execution in stores. Build alignment across Buying, Supply Chain, Marketing, Retail Operations, and SRD; identify and resolve risks; review performance and customer feedback; and embed learning to improve future planning processes.

Design, build, and operate scalable backend services for pricing and promotions across multiple customer channels. Develop Java or Kotlin microservices, Kafka-based event-driven systems, GraphQL and REST APIs, and resilient low-latency data solutions using MongoDB, Redis, and PostgreSQL. Own complex backend features throughout their lifecycle while supporting API governance, reliability, performance, and reusable platform capabilities.

Build and operate secure, scalable authentication, authorization, and identity services serving millions of customers and colleagues. Responsibilities include end-to-end feature ownership, backend API development, solution design, testing, deployment, monitoring, production support, technical direction, code reviews, and engineering best-practice development. The role requires strong distributed systems, cloud-native engineering, DevOps, CI/CD, and identity standards experience.

Design, develop, test, deploy, and operate backend software supporting contact centre services. Build Java APIs, integrations, data flows, and event-driven solutions connecting platforms such as Zendesk, Twilio, Azure, and Google. Develop customer self-service and FAQ capabilities, collaborate with cross-functional stakeholders, and own solutions throughout the delivery lifecycle while maintaining security, performance, reliability, and maintainability.

Build and evolve scalable Python services powering M&S paid media and personalisation campaigns across web, mobile, email, push, and paid social. Develop integrations for audience activation, bidding, and budget management; implement experimentation, attribution, and measurement frameworks; and use large-scale data to improve marketing performance, media efficiency, and customer outcomes.

Design and evolve backend-heavy experimentation platform capabilities, including APIs, services, automation pipelines, and developer tooling. Set technical direction, build self-service tools, operate reliable distributed systems on Azure, and establish observability and safe-change practices. Partner with product and engineering teams, document systems and standards, and mentor engineers across experience levels.

Design, develop, test, deploy, and support scalable order management capabilities across checkout, fulfilment, returns, amendments, and cancellations. Own features end to end while improving architecture, integrations, automation, observability, resilience, monitoring, security, and operational support. Collaborate with product, engineering, and fulfilment stakeholders to modernize enterprise systems and improve delivery outcomes.

Lead and manage engineering teams responsible for business-critical in-store payments and infrastructure. Drive engineering excellence, reliability, vendor management, modernisation, and delivery across complex, hardware-integrated retail systems while remaining hands-on to resolve production issues.

Design commercial homeware ranges across dinnerware, glassware, and textiles from concept through delivery. Create accurate tech packs and product specifications, collaborate with Buying and Technical teams, incorporate trends and customer insight, and support category strategy. Lead, coach, and develop junior designers, assistants, and graduates while deputizing for the Design Lead and ensuring materials, finishes, construction, functionality, quality, and delivery timelines meet expectations.

Lead design and delivery of scalable, secure payment platform capabilities. Own reliability, performance and resilience, drive DevOps/CI-CD, observability and incident management, and mentor engineers to improve platform engineering practices.

The Software Engineering Manager will lead a high-performing team, oversee project delivery, provide technical guidance, and enhance software quality and architecture across the M&S Identity Platform.