Jobs at Marks and Spencer

Provide excellent customer service selling Travel Money products, use digital tools, maintain product and commercial knowledge, complete transactions accurately, identify sales opportunities, contribute to store profitability, meet performance objectives, adapt to change, and build positive relationships with customers and colleagues.

Develop and maintain store resource plans, forecasts and scheduling demand curves. Configure and optimise workforce systems, produce planning MI and dashboards, provide resourcing insights, and support stakeholders through transformation and change initiatives across store and central teams.

Define and execute the AI engineering strategy and roadmap. Lead build, deployment, and operation of secure, reusable AI solutions. Establish engineering standards and frameworks. Build and mentor high-performing AI teams. Partner with Product, Architecture, Data, and Technology leaders to industrialise AI capabilities at enterprise scale.

Perform back-of-house retail operations: receive and process deliveries, manage stock, keep areas clean and organised, and support store teams. Work is physically demanding, fast-paced, requires digital tools for tracking stock and deliveries, flexibility across shifts, and strong teamwork to maintain product availability and store readiness.

Serve customers in the Travel Money area, advising on products and rates, completing accurate transactions using digital tools, following financial compliance and safety procedures, supporting colleagues, and maintaining presentation and availability standards across shifts.

Lead availability, reliability and continuous improvement of the Connectivity platform. Monitor, diagnose and resolve service issues using telemetry and data. Build partner relationships, drive automation and process optimisation, contribute to roadmap and incident response, and support service transitions to meet business objectives.

Manage stock and deliveries, replenish the shop floor, and maintain store presentation. Use digital tools to track inventory and deliveries, work physically demanding shifts, and collaborate across store teams to ensure product availability and fast, accurate operations.

Perform physically demanding, high‑intensity back‑of‑store operations: receive and process deliveries, stock and replenish merchandise, maintain cleanliness and availability, use digital tools to track deliveries and inventory, work flexibly across store areas, and support colleagues to keep the shop floor trading smoothly. Weekend availability required.

Lead analytics strategy for Financial Services & Payments, own end-to-end reporting and MI capability, develop scalable dashboards and data solutions, partner on data infrastructure and governance, generate customer and commercial insight, and lead and develop a high-performing analytics team to inform senior decision-making.

As a Customer Data Solution Architect, you will design secure and scalable customer data solutions, providing thought leadership and ensuring compliance with design principles while collaborating across teams to enhance data strategies and analytics capabilities.

As a Team Manager in Operations, you'll lead a retail team on the shop floor, aiming to achieve strong commercial results and deliver exceptional customer service through effective leadership and team development.

Lead corporate communications across Food, Fashion, Home & Beauty and International; develop and deliver strategic storytelling, media and investor engagement, crisis and issues management, provide counsel to senior leaders, and build a high-performing communications and press office team to protect and enhance M&S reputation.

Lead the Change & Controls team to strengthen governance, risk management and operational controls. Partner with senior Finance, Risk and Internal Audit, develop the Material Control Framework, influence executive decision-making, drive process improvements, and line-manage a small team to embed sustainable control enhancements.

Support store operations by handling stock, deliveries and backstage tasks to keep the shop floor stocked, clean and efficient. Use digital tools to track deliveries and manage inventory, work flexibly across store functions, adapt to varying shift patterns, and collaborate with colleagues to maintain product availability and speed.

Manage a portfolio of supplier sites to assess capacity against forecast growth, identify risks, build capacity plans with suppliers, present recommendations to Commercial, Supply Chain and Technical partners, and support cost-lowering and efficiency initiatives.

Perform physically demanding back-of-house retail duties: receive and process deliveries, manage and replenish stock, use digital tools to track inventory, maintain store availability and cleanliness, support colleagues across functions, and work flexible shifts including evenings and weekends.

Lead technical accounting and reporting for store closure costs, improve financial models and reporting, maintain accounting principles for adjusting items, provide technical accounting support, and manage/coach a direct report to strengthen controls, governance and continuous improvement.

Lead agronomy for Produce resilience: develop strategy, manage category supply base, build supplier and grower partnerships, drive sourcing/varietal/innovation plans, collaborate with commercial and technical teams, and represent Produce in cross-business resilience projects.

Perform behind-the-scenes store operations: receive and track deliveries, replenish stock, use digital tools to manage inventory, maintain store cleanliness, and support colleagues across functions during late shifts.

Work as a backstage retail operations assistant handling stock, deliveries and store replenishment. Use digital tools to track inventory, maintain stock availability, support colleagues across the store, and perform physically demanding, fast-paced tasks across varied shifts to keep the shop floor clean and fully stocked.