Teams at Marks and Spencer

Serve customers in the M&S Café by preparing and fulfilling orders, recommending food and drinks, maintaining food safety standards, managing queues during busy periods, and delivering fast, friendly service. Support colleagues, adapt to changing store needs, and use digital tools confidently to keep café operations efficient.

Provides frontline customer service in the M&S Food section, recommending products, supporting sales growth, serving customers at pace, filling shelves, and using digital tools. The role requires flexibility across store areas, resilience in a busy environment, strong teamwork, and a commitment to delivering an excellent shopping experience.

Serve customers in the M&S Food section by providing fast, high-quality service, recommending products, supporting sales growth, replenishing stock, and using digital tools. Work effectively under pressure during busy periods, contribute to a positive team environment, and adapt across different store areas and customer needs.