Jobs at Keywords Studios

The Community Manager will engage with players, manage social media interactions, create content, report on community growth, and moderate discussions.

The role involves revamping SharePoint and integrating ServiceNow to enhance communication platforms, providing training, and aligning with team strategies.

Serve as strategic partner and main client contact for community management accounts. Lead and line-manage CM Leads and teams, coordinate cross-functional delivery, drive invoicing and KPIs (client retention), assist business development, and implement AI-enabled workflows to improve efficiency and profitability.

Manage a portfolio of mid-market gaming clients to drive Helpshift adoption, retention, and growth. Act as product expert and strategic advisor, run data-driven success programs, produce QBRs and roadmaps, advocate for customers cross-functionally, and support commercial upsell opportunities while handling multiple accounts and projects.