Jobs at David Lloyd Clubs

Supports daily club operations across departments to ensure member safety and an excellent experience. Responsibilities include cleaning, opening and closing the club, greeting members, and assisting teams as needed. The role requires strong customer service, communication, teamwork, and adaptability in a fast-paced environment. An Emergency Response Qualification is desirable but not essential.

Make high-volume outbound calls to members who are leaving or have missed payments, with the goal of retaining memberships and reducing company attrition. Manage workload independently, provide customer service, and use commercial judgment to maximize membership growth and revenue in a fast-paced environment.

Support the maintenance, enhancement, testing, and continuous improvement of global HR systems, primarily Workday HCM and Absence. Translate business needs into effective system solutions, improve HR processes, maintain platform reliability, and collaborate with stakeholders. The role also supports Workday releases, enhancements, and potential additional modules.

Handle member queries and requests through chat, telephone, and email. Process membership issues accurately and efficiently while delivering excellent customer service. The role involves engaging members, meeting performance targets, organizing workloads, and working fully office-based at a designated membership hub. Candidates need outbound calling and customer-query experience, strong communication skills, resilience, and the ability to perform in a fast-paced environment.

Handle member queries and requests through chat, telephone, and email. Process membership issues accurately and efficiently while delivering high-quality customer service. Work fully office-based at the Nottingham membership hub, engaging with members, meeting targets, and contributing to a fast-paced, supportive team environment.