Teams at David Lloyd Clubs

Handle member queries and requests through chat, telephone, and email; process membership issues accurately and efficiently; and deliver high-quality customer service. The role is fully onsite at the Heston membership hub, follows consistent working hours, engages members proactively, and supports service and membership targets in a fast-paced environment.

Leads commercial product strategy and the full lifecycle of member experience products across UK and European markets. Owns innovation, development, commercialization, scaling, product investment, digital integration, and commercial growth across fitness, leisure, wellness, and emerging categories. Partners with executive leadership to strengthen member engagement, revenue, and long-term market performance.