Search the 13 jobs at Aircall

As a Customer Support Specialist, you'll advocate for customers, resolving issues and recommending solutions. You will work closely with the global support team to ensure technical issues are addressed effectively, contributing to customer satisfaction and the growth of Aircall. Opportunities for career development within the company are abundant.

In this role, you will design, develop, and operate AI features that add customer value. You'll participate in requirements analysis, propose innovative AI solutions, write clean scalable code, and mentor team members while improving performance and security of voice solutions at Aircall.

As a Senior Software Engineer, you will design, develop, and deploy business-critical features using NodeJS and Typescript, focusing on operational excellence and mentoring within the team. Your responsibilities include end-to-end delivery, optimizing performance, and ensuring code quality while working with AWS services and various authentication protocols.

As Product Manager for Ecosystem, you will be responsible for creating and evolving best-of-class integrations with key partners. This involves collaborating with various stakeholders to define and execute the vision and strategy for integrations, analyzing customer data for insights, and leading a development team to deliver product solutions that maximize customer value and support revenue growth.

The Customer Support Specialist at Aircall is responsible for advocating for customers, resolving technical issues, and providing product education. The role involves collaborating with a global support team to ensure customer satisfaction and promote product use. This position provides growth opportunities across various roles within the company.

The Systems Specialist will manage the customer-facing technology portfolio for support operations, continuously improve tools, collaborate with cross-functional teams, and handle technical requests while ensuring best practices in communication and governance are followed.

As a Billing Support Specialist, you will assist customers with billing and payment inquiries, manage invoicing and payment processes, maintain account balances, and ensure high customer satisfaction while collaborating with various teams.

As a Senior Analyst in Fraud Operations, you will oversee complex fraud cases, develop and manage fraud policies, provide training for support teams, and conduct data monitoring and analysis to identify and mitigate fraud risks. You will also drive continuous improvement in fraud management processes and ensure compliance with regulatory requirements.

The Typescript Fullstack Engineer on the Messaging Team will enhance customer experience by implementing and improving features, collaborate with other teams for product quality, write clean code, conduct code reviews, troubleshoot issues, and develop unit tests. The role involves maintaining technical documentation and keeping up with development trends.

As a Senior Backend Engineer at Aircall, you will design and develop scalable voice solutions, mentor team members, optimize platform performance, and ensure high quality and security standards. You will work with AWS and various back-end stacks to deliver business-critical features for customers.

The Senior Software Engineer will design, develop, and operate business-critical features for core services at Aircall. Responsible for building real-time services using Ruby and Typescript/Node.js, leading architectural decisions, and improving platform resilience and scalability.

As a Customer Support Specialist at Aircall, you will advocate for customers by identifying and resolving technical issues, promoting product education, and guiding users. You'll work closely with a global support team to ensure customer satisfaction and have opportunities for career growth within the company.

The Technical Specialist - Support Operations will provide technical and development support to the Global Support team. Responsibilities include resolving internal support tickets, investigating bug reports, refining documentation, and developing solutions using various coding languages. The role requires a proactive approach and experience in a remote environment.