Teams at Activate Group Limited

Own the roadmap and product strategy for OEM-facing products, including AvantelIQ and Total Loss Avoidance. Build relationships with major automotive partners, translate requirements into product improvements, and collaborate with development, QA, UX/UI, and data teams on delivery. Define product metrics, monitor performance, support compliance, and identify automation and data-led opportunities. The role also contributes to establishing product management best practices across the organization.

Manages performance, compliance, audits, and business improvement across a regional network of automotive bodyshops and dealers. Analyzes operational data, monitors KPIs, conducts vehicle inspections, supports repair volume and profitability growth, and coaches sites on improvement plans. Builds relationships with work providers, promotes manufacturer programs, addresses customer feedback, and ensures adherence to repair, paint, environmental, and ADAS standards.

Leads the operational delivery of the uninsured loss recoveries function, driving recovery performance, efficiency, quality, cash acceleration, and regulatory compliance. Builds and develops high-performing management and handler teams, manages KPIs, capacity, recruitment, engagement, and performance, and negotiates complex claims with insurers and legal stakeholders. Provides operational insight to commercial leadership, supports customer reviews, leads continuous improvement and automation initiatives, and collaborates with Finance, People, Contact Centre, and other group functions.