Lead HiBob’s global service partner ecosystem and develop a scalable operating model for partner-led customer implementations. Responsibilities include defining delivery standards, governance, quality frameworks, performance management, capacity planning, pricing, enablement, and partner development. The role collaborates with Professional Services, Customer Success, Partnerships, Legal, Finance, Security, and Privacy while leading and coaching a global Service Partner Success team.

Supports complex SaaS deals across pricing, quoting, commercial terms, contract amendments, governance, and revenue recognition. Acts as a commercial advisor to Sales, Customer Success, Finance, Legal, and Billing; manages requests through Salesforce, identifies risks, resolves blockers, and recommends practical solutions. The role also contributes to process improvements, automation, documentation, and continuous improvement across the Deal Desk function.