Top Customer Success & Experience Jobs in Belfast

The Strategy and Insights Manager will lead analytics and strategic planning to drive upsell and expansion, owning data insights and influencing cross-functional teams for predictable growth.

The Customer Experience Engineer will lead technical escalations, drive reliability improvements, mentor team members, and enhance customer experience through automation and process improvements.

The Manager of SMB Customer Success leads CSMs to enhance adoption and retention of SMB clients, utilizing data insights and scalable engagement strategies to drive customer success.

The GTM Value Enablement Manager is responsible for validating value and securing confidence during critical sales stages, coaching teams to translate metrics into compelling narratives, and ensuring effective communication of product updates to drive sales success.

The Implementation Manager will lead client implementation projects, ensure alignment of client needs with platform capabilities, and manage project deliverables and timelines.

Responsible for the successful onboarding and management of Service Partners, ensuring customer engagement, performance, and the delivery of exceptional services.

The Learning Services Specialist will manage educational content and certification programs, ensuring quality and timely delivery for HiBob's customers and partners.

The Manager of Learning Services will shape customer experience, design certification programs, and scale learning initiatives for HiBob's global education strategy, managing a small team and collaborating cross-functionally.

Manage and mentor a customer success team, build relationships with clients, execute strategies for customer retention and growth, and collaborate with cross-functional teams to ensure client success.

The GTM Value Enablement Manager for Discovery will oversee early-stage value conversations, training sales teams, and ensuring effective prospecting, aiming to improve pipeline quality and deal conversions.