Lead an enterprise Customer Success portfolio of ~5 strategic, high-value SaaS customers. Drive retention, expansion, account strategy, executive stakeholder relationships, escalations, and cross-functional coordination while shaping customer experience and coaching peers.

Strategic, data-driven Customer Success Manager responsible for driving adoption, retention, and expansion across large, complex SaaS accounts. Build tailored success plans, lead executive engagements and workshops, translate health and usage signals into proactive actions, partner with sales and renewals, maintain account documentation, and use AI and customer intelligence to scale personalized interactions and surface growth opportunities.