Workplace Experience Manager

Department: Workplace Services

Location: London (office based)

Position type: Permanent

Reporting to: Workplace Experience Business Partner

What the hiring manager says

We're looking for someone who is passionate about enhancing the workplace experience and has a keen eye for detail. If you're someone who enjoys bringing people together, implementing innovative solutions, and making a real impact on employee engagement and satisfaction, then this might be the perfect role for you.

You'll be at the forefront of ensuring that our workplace is not just a physical space, but a thriving ecosystem where our employees can do their best work. You'll oversee everything from facilities management to colleague well-being and engagement initiatives, all with the goal of creating an environment that promotes productivity and collaboration.

Fiona Happiness, Head of Workplace Service

About the Team

The Workplace Services Team provide a first-class workspace with the tech and tools to ensure a happy, healthy and safe environment for all colleagues to do their best work.

We understand how a positive working space with all the necessary tools promotes wellbeing and motivation. By engaging with teams across the business and external partners, we are a team that meets the functional needs of our colleagues and continuously evolves to meet changing demands.

About the Role

• Manage the workplace environment including H&S/Housekeeping checks, office supplies and delegating daily task lists to the onsite cleaner(s) and Workplace Coordinator
• Work closely with the Landlord’s building team to ensure smooth running of the workspaces
• Conduct and organise H&S activities including risk assessments and on-going health and safety training
• Ensure business and legal compliance with policies and procedures at all times
• Provide highest level of service standards to colleagues and visitors 
• Assist with and coordinate Service Desk tickets completing in a timely manner escalating where necessary
• Work alongside wider team to manage FM & tech requirements
• Set up meeting rooms/collaboration spaces as per requests
• Assist with onboarding/off boarding processes including weekly inductions, security pass set-up, replacement cards and locker assignment
• Manage and coordinate the purchase of office supplies, including stationery and kitchen items in line with storage 
• Prioritise sustainable suppliers and processes for all Workplace activities
• Supervise and coordinate work of contractors to ensure minimum disruption to core activities
• Update PPM schedules ensuring an auditable set of building service maintenance records that meets legal requirements
• Coordinate the processes for organising maintenance and shutdowns ensuring any impact on GSMA activities are minimised
• Co-ordinate with respective landlords/property managing agents to ensure any maintenance required by the landlord is carried out in a timely fashion
• Liaise with building staff and external facilities/maintenance providers to obtains the correct RAM’s and work permits documentation for all activities
• Maintain and update Workplace databases incl. preparation of access management data reports
• Coordinate off site storage activities
• Assist with post management, couriers and deliveries
• Collect and collate data including utilisation, access data, waste and energy use
• Assist with relocations and refurbishments; working closely with the respective Workplaces Services Business Partner and managers for the location
• Communicate regularly with colleagues on workplace changes and news, and produce/update relevant workplace signage and posters
• Regularly review workspace for improvements and make suggestions for changes to enhance colleagues’ experience
• Work closely with wider team on projects to improve the workspace
• Provide assistance with company-wide events incl. D, E & I initiatives
• Use initiative to identify new and innovative solutions to team challenges
• Adhoc activities as required by Workplace Services Business Partner
• Travel to and/or management of global offices as required

About You

• You will have an IOSH qualification or be working towards a NEBOSH
• You will be Health, Safety, Wellbeing and Compliance conscious
• You will have demonstrable experience of working alongside a team to improve workplace processes and experience
• You are hands on and take a proactive and flexible approach to work and be comfortable with a dynamic environment with constantly changing priorities
• You are a great communicator, capable of maintaining and building strong relationships
• You show up with curiosity, and have a track record of creative problem solving to get things done at pace
• You have awareness and knowledge of H&S legislation and latest workplace trends
• You are IT confident with a high level of literacy
• You are approachable, personable, and foster an inclusive and open environment that encourages feedback
• You are a Sustainability Champion!

Contract type

Worker type

Working at the GSMA offers you unparalleled access to the mobile industry. We offer a chance to truly shape the direction of mobile, whatever your role. By joining the GSMA, you will be exposed to a fast-paced rapidly evolving environment, working on global solutions, genuinely fascinating and industry-changing projects and a stimulating and dynamic environment designed to enable you to flourish.

In addition to architect-designed offices and competitive compensation, our benefits include fantastic learning & development opportunities, generous holiday allowances, four additional days off for professional development and many others.

To learn more about the GSMA, visit our career site, our LinkedIn page and our Twitter page.

Being You at the GSMA

We care deeply about diversity, equity and inclusivity and aspire to be the best at it. Your well-being and work/life balance is important, so flexi-time and remote working is available to all staff. We're keen to ensure everyone is equal, represented and connected so we particularly encourage applications from all demographics. The sucess of the GSMA year on year will continue to be contributed by people from all walks of life.

GSMA Values

Our values not only drive our culture – they shape how we work and interact inside and outside our global organisation.

Passionately driven

We approach everything we do with unparalleled capability, tenacity and commitment, knowing that the challenging scale, pace and complexity of our work is what leads to its world-changing impact.

Insightful leaders

We continually develop and engage our expertise, insight and creativity so that we’re always ready to respond to the changing landscape with authority, agility and nuance.

Stronger together

We lean on each other so the industry can lean on us, embracing our diversity by actively seeking out perspectives and skill sets beyond our own, fuelling each other’s successes and constantly asking how we can help.

Underpinning our values is our collective mindset to show up purposefully as good human beings every day, in every situation. When we’re at our best – we are collaborative, considerate and compassionate to others, and we create a safe space for one another to thrive, assuming positive intent in our colleagues. And if we aren’t at our best and the pressure is on – we feel free to be ourselves but still remain curious, lean into the tough stuff and we are always respectful to others and accountable for the part we play.