About Us
TravelPerk is a hyper-growth SaaS business travel platform and a pioneer in the future of travel for work. Its all-in-one platform gives travelers the freedom they want whilst providing companies with the control they need. The result saves time, money, and hassle for everyone.
TravelPerk has industry-leading travel inventory alongside powerful management features, 24/7 customer support, state-of-the-art technology, and consumer-grade design.
Founded in 2015 and headquartered in Barcelona, we’ve grown to over 1,400 people across Europe and North America. In 2022 we became a ‘unicorn’ and in 2025 we raised $200 million in a Series E funding round, increasing our valuation of $2.7 billion.
We’ve been winning awards too. Since 2023, we’ve been voted one of the best places to work, one of the fastest-growing apps and tech companies, and a leading pioneer of business travel.
These are just some of the reasons why global brands like Wise, Red Bull, GetYourGuide, and Aesop trust us to get the most out of their travel.
Hear more about TravelPerk.
Job Summary:
We are looking for a motivated and detail-oriented Workforce Analyst to support our Business Process Outsourcing (BPO) operations. In this role, you will help monitor, maintain, and report on workforce planning activities such as staffing levels, scheduling accuracy, and service delivery performance. You will work closely with internal teams and external BPO partners to ensure that workforce-related processes run smoothly and support our operational goals.
This is a great opportunity for someone with foundational workforce management experience who is looking to grow into a more strategic role.
Key Responsibilities
Planning and Forecast Support
- Assist in tracking staffing levels and planned vs. actual headcount (HC) across BPO partners.
- Support the review of forecast files and help ensure schedules align with business demand and seasonal trends.
- Collaborate with internal and external stakeholders to validate forecast data and flag inconsistencies or variances.
Capacity and Schedule Monitoring
- Maintain and update capacity planning trackers and over/under files for weekly reviews.
- Help ensure visibility into upcoming hiring or upskilling needs based on SLA trends, occupancy, and HC accuracy.
- Monitor planned shrinkage and support documentation of unplanned trends.
Collaboration and Governance
- Support the Workforce team in organizing regular check-ins with BPO partners to ensure alignment on scheduling and capacity plans.
- Collaborate with Vendor Management and Operations to gather insights and escalate risks related to staffing or schedule adherence.
- Assist with preparing content and data for Weekly Business Reviews (WBRs) and other operational check-ins.
Reporting and Analysis
- Help produce regular reports on headcount, adherence, shrinkage, and schedule alignment.
- Maintain dashboards and trackers that summarize key WFM KPIs for internal and BPO stakeholders.
- Provide preliminary analysis of workforce data to support continuous improvement and identify areas that need escalation.
Tooling and Process Support
- Assist with updates and improvements to planning templates and documentation.
- Contribute to standardizing workforce processes and identifying areas where automation could improve accuracy or reduce manual effort.
Experience:
- 3+ years of experience in Workforce Management, Scheduling or Real-Time Analyst (RTA) roles, preferably within a contact center environment.
- Familiarity with WFM tools such as Calabrio, NICE, Assembled, or Verint is a plus.
Skills:
- Good command of spreadsheets (Google Sheets or Excel), including pivot tables, formulas, and charts.
- Attention to detail and ability to work with large datasets and reports.
- Clear communication skills and ability to collaborate effectively with internal teams and external vendors.
Competencies:
- Strong organizational and time-management abilities.
- Proactive and curious mindset—comfortable asking questions and escalating when needed.
- Comfortable working in a dynamic, fast-paced environment with global stakeholders.
Nice to Have:
- Experience working with or supporting BPO teams.
- Interest in workforce strategy, planning, or data analytics as a career path.
- Experience with basic data tools (e.g., Looker, Tableau, or SQL) is a plus but not required.
This role is a key part of our Workforce team’s success in ensuring smooth daily operations and supporting long-term planning across our BPO partners. It offers growth potential into more strategic workforce planning and governance roles
How we work
Our Vision is for a world where TravelPerk is the platform for human connection in real life (IRL). We take an IRL-first approach to work, where our team works together in person 3 days a week. For roles in Customer Care, this can be up to 5 days per week in the office. As such, this role requires you to be within commuting distance of our hubs. We fundamentally believe in meeting in real life to improve connectivity, productivity, and creativity, ultimately making us a great workplace.
At TravelPerk, we prioritize experience and potential over academic qualifications for this role. We believe that talent and ability aren't always reflected in formal credentials.
TravelPerk is a global company with a diverse customer base—and we want to ensure that the people behind our product reflect that. We're an equal opportunity employer, meaning you're welcome at TravelPerk regardless of your appearance, where you're from, or anything else that makes you.
All official communication from TravelPerk comes from @travelperk.com email addresses, our verified social media channels, or recruiters listed on our official LinkedIn page. We will never ask candidates to pay for equipment or make any kind of payment during the hiring process. If you receive an unexpected message claiming to be from TravelPerk and asking you to take action, please forward it to [email protected] and we’ll confirm whether it’s legitimate.
