About Us
TravelPerk is a global travel and expense management platform. Its all-in-one platform gives travelers the freedom they want whilst providing companies with the control they need. The result saves time, money, and hassle for everyone.
TravelPerk has industry-leading travel inventory alongside powerful management features, 24/7 customer support, state-of-the-art technology, and consumer-grade design.
Founded in 2015 and headquartered in Barcelona, we’ve grown to over 1,800 people across Europe and North America. In 2022 we became a ‘unicorn’ and in 2025, we raised Series E funding at $2.7 billion valuation, alongside our acquisition of Yokoy, to become the leader in integrated travel and expense management.
We’ve been winning awards too. Since 2023, we’ve been voted one of the best places to work, one of the fastest-growing apps and tech companies, and a leading pioneer of business travel.
These are just some of the reasons why global brands like Wise, Red Bull, GetYourGuide, and Aesop trust us to get the most out of their travel.
Hear more about TravelPerk.
As a Contact Centre Product Owner, you will play a pivotal role in shaping the future of how TravelPerk supports customers across the globe. While embedded within Operations, you bring a product mindset—thinking proactively, building scalable systems, and solving real-world agent pain points with elegant, technical solutions. You will own the contact centre technology for Global support operation, serving 1bn worth of travel 24/7
You will lead a team of Tooling Engineers and Systems Admins, responsible for owning and evolving the tooling ecosystem that powers our global customer care organization. From managing Zendesk to building custom apps and integrating automation tools, your mission is to unlock efficiency, reduce friction, and enable our agents to shine.
What You Will Do
- Act as the product driver for the global Customer Care tooling ecosystem, empowering 1,000+ agents who serve over 300,000 customers annually.
- Own and evolve the end-to-end tooling stack, including Zendesk (Support, Talk, Messaging, Explore), Ultimate AI, Zapier, Make.com, Airtable, Slack Apps, and Google Workspace.
- Treat the tooling ecosystem as a product with a roadmap, vision, and measurable impact, balancing short-term needs with long-term scalability.
- Design and deliver solutions that boost agent efficiency by building custom apps, automating workflows, and integrating platforms seamlessly.
- Translate operational pain points into scalable, technical solutions that reduce friction and enable excellent customer experiences.
- Collaborate cross-functionally with Product, Engineering, Analytics, and Finance leadership to align tooling initiatives with company objectives.
- Safeguard system reliability and act as an escalation point for complex technical issues impacting support operations.
- Shape the future of customer care technology, contributing to strategic planning and ensuring TravelPerk stays at the cutting edge of support tooling, automation, and AI.
- Lead and grow a high-performing team of 3 system admins and tooling engineers, fostering innovation and operational excellence.
What We Are Looking For
- 5+ years of experience managing contact centre Tooling, or systems administration—ideally in a fast-paced, tech-driven environment.
- A Data Driven / informed operator, you use Data to make decisions and asses the impact your team is having on operations.
- A strong understanding of Zendesk, Freshdesk or intercom and its ecosystem (Support, Talk, Messaging, Explore).
- Hands-on experience with tools like Zapier, Airtable, Ultimate AI, and Slack integrations.
- Comfortable with code—you do not need to be a full-time developer, but basic scripting or front-end development experience (HTML, JS, or API integrations) is a big plus.
- A builder's mindset—you enjoy solving problems, automating processes, and improving systems.
- Experience leading a technical team, with a proven ability to motivate, mentor, and grow talent.
- Strong stakeholder management skills and the ability to prioritize requests across multiple business areas.
- You will have autonomy and ownership—we trust you to make decisions that move the business forward.
- You will shape the future of how TravelPerk operates, improving the experience of agents and customers at scale.
- You will be part of a passionate, collaborative, and international team that values curiosity, impact, and continuous improvement.
- You will get to build and innovate every day, in a culture that encourages experimentation and rewards action.
How We Work
Our Vision is for a world where TravelPerk is the platform for human connection in real life (IRL). We take an IRL-first approach to work, where our team works together in person 3 days a week. For roles in Customer Care, this can be up to 5 days per week in the office. As such, this role requires you to be within commuting distance of our hubs. We fundamentally believe in meeting in real life to improve connectivity, productivity, and creativity, ultimately making us a great workplace.
At TravelPerk, we prioritise experience and potential over academic qualifications for this role. Talent and ability aren't always reflected in formal credentials.
TravelPerk is a global company with a diverse customer base, and we want to ensure that the people behind our product reflect that. We're an equal opportunity employer, meaning you're welcome at TravelPerk regardless of your appearance, where you're from, or anything else that makes you.
Protect Yourself from Recruitment Scams
All official communication from TravelPerk will always come from email addresses ending in @travelperk.com or @externaltravelperk.com, our verified social media channels, or recruiters listed on our official LinkedIn page. We will never ask you to pay for equipment, training, or fees, request sensitive personal information such as bank details early in the process, or communicate through unofficial apps like WhatsApp, Telegram, or Signal. If you receive a message claiming to be from TravelPerk that seems suspicious, please do not respond. Forward it to [email protected] and we’ll confirm whether it’s legitimate.
