VP Delivery (UK)

Job Description
About Us
HiBob helps modern, mid-size businesses transform the way they manage people, giving HR and managers all they need to connect, engage, develop, and retain top talent. Since 2015, we've achieved consecutive triple-digit year-over-year growth, all backed by our amazing team of Bobbers from across the globe, making us the choice HRIS of over 4000 midsize and multinational companies.
Our HR platform is intuitive, data-driven, and built for the way people work today: globally, remotely, and collaboratively. Fast-growing companies across the globe such as What3words, Fulham FC, and VaynerMedia rely upon Bob to help them create the best work experiences for their people.
Come and be you with us
Being a Bobber is all about being you. We want you to bring all parts of yourself to work, giving you the freedom and confidence to be the best you and do your best work. If that's bubbly, shy, precise, funny, bold, kind, honest, brilliant, or anything in between, we're waiting with open arms. Come join us.
About the Role
As the Vice President of Delivery, you will play a pivotal role in the strategic direction and operational execution of our delivery functions across professional services and service partners. Your leadership will be instrumental in managing these areas as P&L center, driving innovation, achieving operational excellence, and ensuring consistently outstanding user experience and satisfaction, as a mean to drive higher adoption and increase customer retention. This role reports directly to the Chief Customer Officer (CCO).
Job Requirements

• Minimum of 10 years of leadership experience in professional services functions within a technology-driven environment. Preferably scale ups and high growth organizations.
• Proven track record of managing P&Ls, with a keen understanding of financial metrics and operational efficiency.
• Demonstrated ability to lead and inspire teams in a high-growth environment.
• Strong strategic thinking and problem-solving skills, with a focus on innovation and operational excellence.
• Excellent communication and interpersonal skills, capable of engaging and influencing at all levels of the organization.
• Deep commitment to customer satisfaction and the ability to drive improvements in user experience.
• BA degree as a must. An MBA or equivalent is preferred.
• HRIS/HCM experience as a plus.

Job Responsibilities

• Strategic Leadership: Define and implement the strategic vision for serviced delivery via professional services and service partners, as a means to drive higher adoption and increase customer retention. Strategically lead the Services partner program, aligning them with HiBob's overall business objectives.
• P&L Management: Oversee the professional services and PS partners as P&L center, optimizing for efficiency and profitability while maintaining high-quality delivery. Including defining pricing and package structure.
• Operational Excellence: Implement best practices and innovative solutions to streamline operations, reduce costs, and improve service delivery, scalability, and partner integration with efficiency (Gross margin) in mind.
• Team Development: Build, mentor, and lead a high-performing team of professionals dedicated to excellence in service delivery and partner management.
• Customer Satisfaction: Ensure the delivery of exceptional service experiences, maintaining and improving customer satisfaction and loyalty through direct services and partner-led implementations.
• Innovation and Improvement: Foster a culture of innovation and continuous improvement, leveraging AI, process enhancements, and partner ecosystems to drive better outcomes for clients and the organization.
• Collaboration and Integration: Work closely with other departments, such as Sales, Product, and Engineering, to ensure services, support, and partner programs align with customer needs and product evolution.
• Services Partner Program: Develop and manage the services partner program, cultivating strong relationships, ensuring partners are well-trained and aligned with our service standards, and expanding our reach and capabilities through strategic partnerships.
• Learning Services: Establish comprehensive certification programs and structured learning journeys to ensure partner scalability and uniform service delivery standards, Persona-based learning paths to meet the needs of HiBob's growing complex business application, Internal Certifications and Champion Programs. Creation of implementation best practices and Bob Implementation Guide

Benefits
HiBob is a village filled with amazing people and we're especially proud of that. It's a place where Bobbers can be themselves. We're about fun, dreams, hopes and ambition, just as much as we are about precision, growth, and top performance. Becoming a Bobber means you'll receive competitive compensation, benefits, and pre-IPO equity alongside all of this:

• Company share options plan - every employee can eventually become a shareHolder
• Cash allowance for health insurance
• Annual vision allowance
• Travel support (cycle scheme and season ticket loans)
• Hybrid working from day 1
• Work from home allowance - to get your home office set up!
• Temporary remote work from anywhere in the world for up to 2 months (after 6 months of employment)
• Bob balance days - Enjoy a company-wide long weekend at the beginning of each quarter
• 2 Social Impact days per year for volunteering
• Awesome employee referral program- $2,500 for each successful referral with an additional ambassador programme
• Pension scheme auto-enrolment from day 1
• Fun company and team social events (locally and virtually with our global teams)
• We love birthdays - take the day off and receive a special gift

If this sounds like something you've been looking for, we'd love to have you. Come on, join our village!***Learn about HiBob's hybrid working model
BELONGING AT HIBOB
Our success depends on our people, and we want HiBob to be a workplace where everyone can feel a sense of belonging and thrive, so we're committed to being proactive at all levels so that our workforce reflects the communities in which we live, work, and hire.We are open to all talent. All qualified applicants will receive equal consideration for employment without regard to neurodiversity, race/ethnicity, colour, national origin, religion, gender, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class*(*US only).Please contact us if you'd like to discuss any adjustments to our process which might help you demonstrate your strengths and capabilities. We want you to bring the best of you. You can email [email protected] or speak to the recruiter when they arrange a call with you.We will ask you to share some voluntary personal information as you apply. We want to have an opportunity to consider a diverse pool of qualified candidates. This information will assist us in meeting that objective and in understanding how well we are doing against our inclusion and diversity ambitions. Please take a few moments to complete it. Hiring Managers do not have access to this information, and we will treat your information confidentially.