AudioCodes is currently looking for a Voca CIC Director of Sales in United Kingdom to build qualified customer opportunities and convert a compelling value proposition into signed business.
Working with Voca CIC, the role combines practical expertise in B2B technology sales and business development with close collaboration across regional Sales leadership, presales, Marketing, Product and commercial stakeholders.
We are AudioCodes (NASDAQ: AUDC), a global leader in voice communications, voice AI, Unified Communications, Contact Center, and AI-powered customer experience solutions. For over 30 years, we have helped enterprises and service providers worldwide modernize their communications environments and deliver exceptional employee and customer experiences.
As a trusted Microsoft partner and a leader in Voice AI and Conversational AI, AudioCodes enables organizations to accelerate digital transformation through innovative solutions that integrate seamlessly with Microsoft Teams, Zoom, and other leading collaboration platforms.
With a global presence, thousands of customers worldwide, and a strong ecosystem of partners, AudioCodes is recognized as a market leader in enterprise communications and AI-driven voice solutions.
Voca CIC: Award-winning AI-first CX for Microsoft Teams and more
Voca CIC is AudioCodes' flagship, award-winning Contact Center as a Service (CCaaS) portfolio, designed to meet organizations where they are today and where they're going next. The portfolio covers two distinct opportunities: a Microsoft Teams-native contact center for organizations standardized on the Microsoft ecosystem, and a voice-platform-agnostic AI Receptionist that runs on top of any phone system.
Voca CIC for Microsoft Teams is a full omnichannel contact center, Microsoft Teams Unify certified (AI voice agents included) and built natively in Azure on the same voice backbone that powers Microsoft Teams Phone. That delivers the tightest integration model on the market.
Where other vendors "plug into" Teams through loose connectors, Voca CIC lives inside Teams, so every Teams user can play a role in the service workflow.
It is AI-first by design, embedding Conversational AI and Generative AI into the agent and customer journey through AI voice agents, AI call summarization, and sentiment analysis, alongside an omnichannel toolkit that unifies voice, chat, and email into a single agent screen. Voca CIC has won three major industry awards in two years (CX Today Best Microsoft Teams Contact Center 2024, CX Today Best CX Deployment 2025, and UC Today Best Microsoft Teams Contact Center 2025), with more than 250 enterprise customers across 12+ Microsoft Azure regions worldwide, including the UK.
The Voca AI Receptionist is our standalone, entry-level AI offering for businesses of all sizes, from SMB to large enterprise. Built as a multi-platform solution that sits on top of any voice platform (Microsoft Teams, Cisco, Avaya, RingCentral, traditional PBX, or carrier voice services), it dramatically expands our addressable market well beyond the Microsoft footprint. It delivers AI-driven call routing, document- and website-grounded Q&A, CRM integration, appointment scheduling, and outbound SMS to organizations looking for a fast on-ramp into AI-powered customer service, regardless of the phone system they already own.
If you want to build at the intersection of Microsoft Teams, Azure, and applied AI, with real enterprises depending on your work every day, this is where it happens.
Your missionAs our Voca CIC Director of Sales, you will build qualified customer opportunities and convert a compelling value proposition into signed business, taking responsibility for the work and decisions that make this possible in United Kingdom.
The focus is Voca CIC. Your day-to-day work will combine account research, targeted prospecting, customer discovery, executive engagement and disciplined opportunity follow-up, with a clear link between each activity and the outcome it is intended to achieve.
You will own the journey from initial outreach and qualification through the buying process, commercial negotiation and a coordinated customer handover, making sure important details and commitments carry through each stage.
Working closely with regional Sales leadership, presales, Marketing, Product and commercial stakeholders, you will clarify expectations, coordinate dependencies and bring the right expertise into decisions at the right time.
You will use your professional judgment to investigate challenges, evaluate practical options and explain the implications of your recommendations to the people involved.
You will keep priorities, progress and risks visible, maintaining useful documentation and agreeing concrete next steps when circumstances or requirements change.
The role requires direct involvement in execution, curiosity about the underlying problems and a willingness to improve working practices using feedback and observed results.
Your contribution will be reflected in qualified pipeline creation, evidence-based deal progression and achievement of agreed commercial goals, as well as the trust and effective working relationships you build across the organization.
Responsibilities
- Build Your Pipeline: Work with your AudioCodes UK colleagues to find Voca CIC opportunities across our installed base of enterprises on Microsoft Teams, and add your own through outbound prospecting, networking and industry events.
- Own the Full Cycle: Lead each deal from first meeting to signature with a presales engineer at your side, then hand it over for implementation.
- Beat the Incumbent: Replace legacy on-premises contact centers and underused premium CCaaS platforms, building the business case together with the buyer.
- Deliver the Numbers: Meet or exceed your quarterly and annual targets.
- Bring your own initiatives to expand the region
Professional requirements
- 5+ years of direct new business sales into UK enterprises in Contact Center, CCaaS, UC or Conversational AI - Mandatory
- A track record of beating quota on deals you owned and, in some cases, sourced yourself - Mandatory
- Experience navigating complex buying cycles with multiple stakeholders, from operations and IT leaders to procurement and the C-suite - Mandatory
- Solid Contact Center/CX knowledge and the capacity to learn new technologies quickly - Mandatory
- Consultative selling style - Mandatory
- Based in the UK and happy to travel to meet customers face to face - Mandatory
- Knowledge of Teams Phone and the wider Microsoft ecosystem, ideally from selling into organizations standardized on it - Advantage
- An existing network of CX and IT decision-makers across UK enterprises - Advantage
- Wins against incumbent Contact Center platforms you can walk us through - Advantage
- Experience selling Conversational AI or voice agent solutions - Advantage
- Independent, creative and resourceful
- A team player who leads with trust and openness
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