Leads, coaches, and develops a telesales team to exceed revenue and KPI targets. Responsibilities include new customer acquisition, account management, upselling, call coaching, performance analysis, team culture development, and call-quality compliance. The role requires a target-driven leader with strong sales, communication, coaching, leadership, and emotional intelligence skills. Belfast-based candidates must work from the office, while remote team management experience is valued.
Company Description
Who we are
For over 60 years, Yell has been helping local businesses thrive. Once known for the iconic Yellow Pages, today we’re the UK’s number one managed digital marketing partner, delivering innovative solutions in websites, SEO, social media, and paid advertising. We work with some of the biggest names in the digital world, including Google, to help small and medium businesses get found, get chosen, and grow.
About the role
Salary: £40-45k DOE, & OTB of £17,250
This role requires Belfast-based candidates to be office-based.
We have an exciting opportunity for a Telesales Manager to join our team. In this role, you’ll lead, coach, and inspire a high-performing team of telesales consultants focused on winning new business while also building strong, lasting relationships through account management. We’re looking for a hands-on leader who thrives in a fast-paced environment, motivates through integrity and emotional intelligence, and consistently drives performance against ambitious sales targets.
QualificationsKey Responsibilities
- Lead, motivate, and develop a team of telesales consultants to achieve and exceed monthly revenue and KPI targets.
- Drive new customer acquisition through proactive contact strategies.
- Support consultants in account management, ensuring existing clients receive world-class service and maximising upsell/cross-sell opportunities.
- Deliver structured coaching, call listening, and regular 1:1s to improve skills, confidence, and results.
- Analyse performance data to identify opportunities, celebrate success, and address areas for improvement.
- Create a positive, high-energy team culture that values collaboration, development, and achievement.
- Ensure compliance and call quality standards are consistently met to deliver exceptional customer experiences.
What we’re looking for
- Proven success as a high-performing Sales Consultant or Sales Manager, ideally in a telesales or B2B environment.
- Strong background in new business development and account management.
- Experience managing and motivating remote or office-based sales teams.
- Excellent communication, coaching, and leadership skills with high levels of emotional intelligence.
- Data-driven mindset with the ability to translate insights into actions that drive performance.
- Energetic, inspirational, and resilient leader who thrives in a target-driven environment.
What we offer
- 23 days’ holiday (rising with service).
- Opportunities to work with global partners such as Google.
- Employee Assistance Programme with 24/7 wellbeing support.
- Flexible pension scheme to suit your needs.
- Access to exclusive employee discounts with leading retailers and brands.
- Gold Award Incentive: Two-day luxury trip to the Algarve for top performers
- Uncapped Bonuses: A strong motivator for ambitious sales professionals
- Engaged Management Team: Leadership is actively involved and supportive
- Proven Product Set: Customers love what’s being offered—this builds trust
- Vibrant Belfast Office Culture: A dynamic environment with growth potential
Yell Limited Belfast, Northern Ireland Office
The Metro Building, 6-9 Donegall Square South, Belfast, United Kingdom, BT1 5JA
Similar Jobs
Financial Services
Design and deliver enterprise-grade machine learning systems and AI-powered applications for banking. Build scalable, secure, distributed applications and automated cloud, desktop, and ML pipelines. Apply MLOps practices for versioning, reproducibility, and observability while collaborating with cloud and site reliability engineering teams. Develop reusable libraries and business-critical, data-intensive solutions, aligning machine learning problems with business objectives. The role may include mentoring or people leadership.
Top Skills:
AWSCloud ComputingDatabasesDistributed SystemsKubernetesLanggraphMachine LearningMessaging And Queue SystemsMlopsMulti-ThreadingPydantic AiPythonTypescript
Artificial Intelligence • Cloud • Computer Vision • Hardware • Internet of Things • Software
Lead go-to-market execution for Connected Equipment as an overlay specialist, partnering with Account Executives to generate pipeline, architect high-value enterprise deals, drive pilots/trials, inform product roadmap, build scalable sales frameworks, and travel to customer sites to advance solutions and close complex transactions.
HR Tech • Information Technology • Professional Services • Sales • Software
Process payroll inputs across multiple regions, maintain payroll data integrity, support statutory reporting and pension processing, resolve discrepancies with internal stakeholders, ensure compliance, and help develop efficient automated payroll workflows.
Top Skills:
ExcelHrisPayroll Systems
What you need to know about the Belfast Tech Scene
If asked to name the birthplace of the RMS Titanic, you might not say Belfast. Similarly, if asked to name Europe's leading destination for foreign direct investment in new software development, Belfast might not come to mind. Yet, both are true. The city has emerged as a tech powerhouse, recently ranked among the best in the U.K. for tech careers — especially for software developers. It also leads the U.K. with the highest percentage of software development jobs advertised.
