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Cloudflare

Technical Support Engineer, HTTP/DNS/SSL

Sorry, this job was removed at 01:09 p.m. (GMT) on Friday, Dec 27, 2024
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In-Office
United Kingdom
In-Office
United Kingdom

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Do you love solving complex problems and interacting with people? Are you passionate about helping customers and are a standout colleague? Cloudflare is seeking a Technical Customer Support Engineer to join our team. You will work with our customers on a variety of technical support issues as well as the Technical Operations team that is responsible for running our global distributed network. This is a position where you will learn the inner workings of Cloudflare's technology and gain a deeper understanding of internet technologies. You will focus on providing support on our Core products: DNS, SSL, CDN, Load Balancing, etc..
Examples of desirable skills, knowledge and experience

  • You have previous experience working as part of a team in a customer-facing role
  • You have experience solving HTTP, DNS and other networking-related problems
  • You understand how the Internet works
  • You have experience working in a support role where you thrived every time you resolved a ticket
  • You are comfortable communicating through various support channels and always put the customer first
  • You are a motivated self-starter and always looking to expand your existing skillset

Bonus Points

  • You are fluent in German, Japanese, French, Spanish, Portuguese or Mandarin
  • You are familiar with Cloudflare and have a site actively using our platform
  • You have a solid grasp of problem-solving with command line tools (curl/dig/traceroute/tcpdump)
  • You are familiar with Nginx, Apache, IIS or any other web servers
  • You are committed to gaining a deeper understanding of the following technologies: DNS / CDN - Cache / SSL / Cloudflare Workers
  • You have worked with PostgreSQL, MySQL, MS SQL or other database servers

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