The Technical Support Coordinator provides employee and customer support for internal applications, manages customer support calls, and troubleshoots issues through tickets and orders.
Job Description
Title: Technical Support Coordinator
Location: London, UK
Working Hours: Monday to Friday - 3 days in the office
As a Technical Product Support Coordinator, you are part of our Digital Brand Services business area and will be engaged in coordinating and delivering the following services:
Provide employee and customer support for our internal applications, services and products. Working in a challenging, fast-paced environment, taking ownership of managing customer support calls, extensive troubleshooting via tickets and orders. To be selected for this role, outstanding customer service skills are a minimum requirement with high attention to detail. This role would suit someone who is internet savvy and seeking a career working with cutting edge technology and global internet branding.
Responsibilities/Skills
• Answering all technical related questions for internal and external clients
• Work independently towards initiatives with oversight from Team Manager
• Coordinate and facilitate meetings and communications in support of team goals
• Ensure deliverables meet the requirements, are on time, and at the required level of quality
• Tier 1 Support for all technical escalations via ticket queue, order queue, team mailbox and phone queue as well as on call
• Client calls
• Monitoring and fulfilling orders
• Monitoring and processing tickets
• Ability to communicate effectively, verbally and via email and telephone
• Exceptional organizational skills and keen attention to detail
• Ability to quickly learn new systems, technology and methods
• Strong critical thinking, problem solving and attention to detail
• Advanced Microsoft office skills required
• Ability to maintain flexibility, multi-task, and deliver results in a deadline driven environment
• Ability to communicate effectively, verbally and via email and telephone
• Strong prioritization and time management skills
#LI-SM1
About Us
CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.®
Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.
CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.
CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers.
We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging,
CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.
We encourage candidates to apply directly to our website and not through third-party sources.
Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.
About the Team
At CSC®, we're always looking ahead, finding ways to improve and anticipate the future needs of our customers. Curiosity fuels our innovation and productivity drives our results. This proactive mindset has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 120 years.
CSC is committed to attracting, developing, and retaining talented people whose personal values align with ours. We empower our employees to bring the right solutions to market to meet customer demand. That is why we are the premier provider of global solutions for more than 180,000 businesses.
Title: Technical Support Coordinator
Location: London, UK
Working Hours: Monday to Friday - 3 days in the office
As a Technical Product Support Coordinator, you are part of our Digital Brand Services business area and will be engaged in coordinating and delivering the following services:
Provide employee and customer support for our internal applications, services and products. Working in a challenging, fast-paced environment, taking ownership of managing customer support calls, extensive troubleshooting via tickets and orders. To be selected for this role, outstanding customer service skills are a minimum requirement with high attention to detail. This role would suit someone who is internet savvy and seeking a career working with cutting edge technology and global internet branding.
Responsibilities/Skills
• Answering all technical related questions for internal and external clients
• Work independently towards initiatives with oversight from Team Manager
• Coordinate and facilitate meetings and communications in support of team goals
• Ensure deliverables meet the requirements, are on time, and at the required level of quality
• Tier 1 Support for all technical escalations via ticket queue, order queue, team mailbox and phone queue as well as on call
• Client calls
• Monitoring and fulfilling orders
• Monitoring and processing tickets
• Ability to communicate effectively, verbally and via email and telephone
• Exceptional organizational skills and keen attention to detail
• Ability to quickly learn new systems, technology and methods
• Strong critical thinking, problem solving and attention to detail
• Advanced Microsoft office skills required
• Ability to maintain flexibility, multi-task, and deliver results in a deadline driven environment
• Ability to communicate effectively, verbally and via email and telephone
• Strong prioritization and time management skills
#LI-SM1
About Us
CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.®
Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.
CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.
CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers.
We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging,
CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.
We encourage candidates to apply directly to our website and not through third-party sources.
Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.
About the Team
At CSC®, we're always looking ahead, finding ways to improve and anticipate the future needs of our customers. Curiosity fuels our innovation and productivity drives our results. This proactive mindset has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 120 years.
CSC is committed to attracting, developing, and retaining talented people whose personal values align with ours. We empower our employees to bring the right solutions to market to meet customer demand. That is why we are the premier provider of global solutions for more than 180,000 businesses.
- CSC is a great place to work with smart and dedicated people.
- We have been voted a Top Workplace every year since 2006.
- We offer challenging work and career opportunities. Most positions are filled with internal moves and employee referrals.
- Employees are eligible for success sharing, bonus, or commission plans based on role and individual performance.
- CSC offers a competitive and comprehensive benefits package as part of your Total Rewards that includes annual leave, tuition reimbursement, employee referral bonuses, and more.
- As business needs allow, CSC offers hybrid/remote work schedules in alignment with local regulations. Specific details for this position will be discussed during the interview process.
Top Skills
MS Office
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