Technical Account Manager

Join an industry-leading security team dedicated to defending complex global infrastructures against sophisticated emerging threats. This high-impact role blends deep systems engineering, network proficiency, and world-class partnership skills, offering an unparalleled opportunity to serve as the primary technical anchor for Rapid7's most strategic enterprise and federal accounts. By guiding these high-value organizations to maximize their deployment success, this role elevates enterprise security maturity and drives measurable resilience on a global scale.
About the Team
The Technical Account Manager team is a dedicated technical resource for customers looking for a white glove technical and support experience. The team's mission is to ensure our customers realize the full business value from their Rapid7 products by helping them achieve their security goals through a more personalized approach.
About the Role
As a Technical Account Manager, the primary responsibility will be to manage the technical relationship, operational stability, and product success metrics for assigned large enterprise and federal accounts. Specifically, the focus will be to;

• Discover and master the client's IT structure, business objectives, and unique pain points to create comprehensive technical account plans
• Act as the primary technical owner for assigned accounts, driving customer success through proactive system planning and engineering execution
• Go beyond traditional break-fix support models to establish a true technical partnership that helps shape customer security strategies
• Facilitate regular cadence meetings and on-site reviews covering system health, upcoming software releases, and forward-looking security program best practices
• Serve as the dedicated advocate and internal voice for enterprise customer requirements across engineering and product teams at Rapid7
• Direct critical incident response efforts by aligning Customer Success, support, and software engineering teams to resolve enterprise crises efficiently
• Maintain an exhaustive technical knowledge of Rapid7's product portfolio to deliver best-practice configurations and technical solutions
• Travel up to ten percent of the time to deliver face-to-face strategic support and reinforce localized technical alignment

The skills and qualities you'll bring include:

• Experience managing technical relationships in account management, professional services, sales engineering, or senior technical support capacities
• Hands-on proficiency supporting systems running Linux architectures alongside a strong familiarity with enterprise networking environments
• History of exposing vulnerabilities or working with security concepts, complemented by relevant certifications like Security+, CEH, or CISSP
• Ability to utilize SQL or scripting languages to navigate database architectures and automate operational tasks where applicable
• Communicate objectives and rationale in a clear, persuasive manner that builds deep trust and fosters long-term commitment from corporate stakeholders
• Construct global networks across internal business boundaries to accelerate product improvements that deliver rapid customer and business value
• Make efficient, transparent choices under high-pressure scenarios to resolve client deployment bottlenecks and preserve account momentum
• Execute on broad account strategies by breaking long-term customer milestones down into incremental deliverables while remaining open to pivoting as needs change
• Embody our core values: to foster a culture of excellence that drives meaningful impact and collective success

We know that the best ideas and solutions come from multi-dimensional teams. That's because these teams reflect a variety of backgrounds and professional experiences. If you are excited about this role and feel your experience can make an impact, please don't be shy - apply today.
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About Rapid7
At Rapid7, our vision is to create a secure digital world for our customers, our industry, and our communities. We do this by harnessing our collective expertise and passion to challenge what's possible and drive extraordinary impact. We're building a dynamic and collaborative workplace where new ideas are welcome.
Protecting 11,500+ customers against bad actors and threats means we're continuing to push the envelope just like we' ve been doing for the past 20 years. If you 're ready to solve some of the toughest challenges in cybersecurity, we're ready to help you take command of your career. Join us.