acceldata
Technical Account Manager - Acceldata Data Observability Cloud (ADOC)
Be an Early Applicant
Customer-facing technical leader owning long-term technical success and value realization for strategic enterprise accounts. Architect and lead implementations, migrations, and scalable cloud-native deployments; build joint success plans; monitor adoption and health; partner with Sales, Product, and Engineering; and provide technical guidance, reference architectures, and feedback to drive predictable expansion and customer outcomes. Travel to customer sites as needed.
About the Role:
Our TECHNICAL ACCOUNT MANAGER are customer-facing technical advisor and architect responsible for owning long-term customer technical success and value realisation for Acceldata’s strategic enterprise accounts.
Our TAM acts as a trusted technical advisor and architect, partnering closely with Strategic Account Managers (SAMs), Product, and Engineering to translate customer business priorities into multi-quarter technical success plans, align product capabilities to customer needs, and enable predictable account expansion. This is a high-impact, consultative role focused on customer & Acceldata outcomes.
Key Responsibilities:
Technical Leadership & Solutions Architecture
- Lead high-impact customer technical projects, including reference architectures, how-to guides, demo applications, and production-grade MVPs.
- Provide technical leadership and consultation to support customers post-sale, guiding architecture, design, implementation, and adoption of Acceldata solutions.
- Assist customers with transformational data projects, including migrations, installations, and deployments in complex environments.
- Help overcome technical challenges across Kubernetes, cloud platforms, and data workflows, optimizing customer deployments.
- Collaborate with internal Engineering, Product, Project Management, and Support teams to ensure successful delivery, issue resolution, and customer satisfaction.
- Architect end-to-end solutions with a focus on scalability, performance, security, and cloud-native best practices.
- Travel to customer sites as needed to deliver deep technical engagement and business impact.
- Provide feedback to Product and Engineering on product gaps, areas for improvement, and feature requests that support long-term customer success.
Customer Success & Value Ownership
- Act as a trusted technical advocate for a defined set of accounts, partnering closely with Sales & Products.
- Author and manage Joint Success Plans / Success Contracts (for next 3–4 quarters).
- Build strong relationships with customer technical stakeholders to ensure adoption, value realization, and satisfaction.
- Monitor technical health, usage adoption, and deployment success; proactively intervene and mitigate risks.
- Participate in business and technical reviews, roadmap discussions, and strategic planning to align product value with customer objectives.
- Translate technical achievements into business impact, providing actionable insights and metrics for customer leadership.
Required Technical Skills
- Strong expertise in enterprise data platforms and distributed systems (Data & Control plane architectures).
- Hands-on experience with:
- Deep understanding of data pipelines and metadata management, data observability, lineage, and governance.
- Familiarity with data quality, data catalog and governance tools like Informatica, Collibra, Alation, Atlan etc
- Experience working across AWS, Azure, or GCP environments.
- Experience with modern cloud data platforms such as Databricks, Snowflake is bonus.
- Apache Spark, Kafka and other open source big data platform technologies
- Kubernetes and containerized workloads
Required Professional & Consulting Skills
- Strong consultative mindset with enterprise customers
- Ability to translate business outcomes into technical architectures
- Executive-level communication and stakeholder management skills
- Proven ability to manage multiple complex customers simultaneously
- Comfortable influencing Product and Engineering through structured inputs
EXPERIENCE & EDUCATION
- 12+ years of experience in enterprise data management or data platforms
- Prior experience as a Solution Architect in a data platform or data management company strongly preferred
- Experience in a global SI or consulting firm, managing multiple customer engagements in a consultative role, highly desired
- Bachelor’s degree in Computer Science, Engineering, or related field (Master’s preferred)
Top Skills
Alation
Spark
Atlan
AWS
Azure
Collibra
Databricks
GCP
Informatica
Kafka
Kubernetes
Snowflake
Similar Jobs
Artificial Intelligence • Big Data • Cloud • Information Technology • Software • Big Data Analytics • Automation
The Cloud Native Specialist will support technical discovery, execute PoCs for cloud-native solutions, and integrate Dynatrace into CI/CD pipelines while acting as a Kubernetes expert.
Top Skills:
AWSAzureGCPGoHelmIstioJavaKubernetesLinkerdNode.jsOpentelemetryTerraformYaml
HR Tech • Information Technology • Professional Services • Sales • Software
The Business Value Manager partners with Account Executives to connect HiBob's technology with customer goals, translating insights into measurable business outcomes and ROI analysis while driving a consultative sales process.
Top Skills:
Hr TechnologyRoi ModelsSaaS
Cloud • Computer Vision • Information Technology • Sales • Security • Cybersecurity
As a Senior Corporate Sales Engineer, you'll drive sales objectives, conduct competitive research, and mentor junior engineers while delivering technical solutions.
Top Skills:
Falcon PlatformForensicsIncident ResponseMalware AnalysisSecurity Analytics
What you need to know about the Belfast Tech Scene
If asked to name the birthplace of the RMS Titanic, you might not say Belfast. Similarly, if asked to name Europe's leading destination for foreign direct investment in new software development, Belfast might not come to mind. Yet, both are true. The city has emerged as a tech powerhouse, recently ranked among the best in the U.K. for tech careers — especially for software developers. It also leads the U.K. with the highest percentage of software development jobs advertised.
