Verkada is seeking a Solutions Engineer to own and enhance the customer experience, from the proof-of-concept to the final decision. This individual will provide technical support to the sales team, become a trusted advisor to customers, assist the sales team in designing security systems and quotes, and create solutions for unique customer challenges. You will join a team of highly motivated people delivering impactful results for the company. We are looking primarily for people who can match our fast pace and learn quickly, but prior experience with video security systems, IoT devices and access control systems is certainly helpful.
What You'll Do- Become the trusted technical advisor for the key decision-makers: CTOs, CISOs, and Senior Network Engineers
- Engage with sales managers to understand current deal statuses and next steps
- Leverage technical knowledge to overcome customer barriers and concerns
- Influence product direction with your unique understanding of customer needs
- Collaborate with support to accelerate product improvement
- Work with Project Managers/Operations team members in the execution of designed security solutions
- Prepare required project documentation (floorplans, scope of work, assumptions, etc.)
- Outstanding French and English written and verbal communication skills in order to clearly and efficiently articulate technical matters with customers and partners
- Bachelor's degree in Computer Engineering, Information Technology, Information and Computer Technology, Networking, IT Security from an accredited university
- Outstanding French and English written and verbal communication skills in order to clearly and efficiently articulate technical matters with customers and partners
- Strong background in IT fundamentals: Experience with TCP/IP, DNS, DHCP, and routing/switching devices; No experience with products related to physical security or cloud-based video necessary: we can teach you
- Excellent account management, follow-through, and attention to detail
- Industry certifications are a plus: AWS, CCNA, MCSE, CEH, Security+, A+, Network+
- Experience working with APIs, Python, and other coding languages is a plus
- Experience working with Linux operating systems preferred
- Genuine excitement for software and hardware products and can speak comfortably about how they work
- Entrepreneurial and positive attitude with a strong desire to learn
Verkada is committed to fostering a workplace environment that prioritizes the holistic health and wellbeing of our employees and their families by offering comprehensive wellness perks, benefits, and resources. Our benefits and perks programs include, but are not limited to:
- Healthcare programs that can be tailored to meet the personal health and financial well-being needs - Premiums are 100% covered for the employee under most plans and 100% for family premiums
- Private medical and dental coverage
- Paid parental leave policy & fertility benefits
- Retirement saving options
- Time off to relax and recharge through our paid holidays, firmwide extended holidays, flexible PTO and personal sick time
- Wellness/fitness benefits
- Professional development stipend
- Healthy lunches provided daily
- Commuter Benefits
- We do sponsor and take over sponsorship of employment visas for this role. If we make you an offer, we will make every reasonable effort to get you a visa.
As an equal opportunity employer, Verkada is committed to providing employment opportunities to all individuals. All applicants for positions at Verkada will be treated without regard to race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, or any other basis prohibited by applicable law.
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