Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,300 customers to provide better digital experiences to more than 18 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide.
#LI-Hybrid
Job DescriptionWe are seeking a motivated, passionate, and inspirational leader to join the EMEA Solution Consulting leadership team. As a Solution Consulting Manager, you will lead a team of 7 Solution Consultants and closely partner with the sales organization to create innovative value propositions for IT executives and technical audiences within the enterprise and public sector accounts.
You should be highly competent in coaching and guiding a team to develop a winning technical sales strategy. You should be able to work cross-functionally with Sales, Professional Services, Customer Success, Product Management, Product Marketing and Engineering teams in a collaborative and positive manner.
As a Solution Consulting Manager, your key objectives are:
- Recruit, retain, and develop the best team, to be inspired, enabled, and rewarded with the goal of consistent and repeatable success.
- Be a partner to the business and ensure your team is working on the right things, at the right time and in the right manner.
- Maximize your teams’ productivity and the way your team engages with customers and prospects, using compelling, innovative and creative tools and techniques to position and leverage the Nexthink solution.
- Work hand in hand with Northern Europe Sales Leadership to prioritize and execute sales motions with the field teams, and maximize revenue attainment against regional and company targets.
This role reports to the Senior Director of Solution Consulting, EMEA, with day-to-day priorities set by the local sales regions. Successful candidates will need to reside in the London area and will be based in our office in London.
The role will include:
- Manage a team of Solution Consultants in the UK, Benelux and Nordics to provide the pre-sales support required in pursuit of sales opportunities.
- Ensure your team is enabled to support the sale of Nexthink Products.
- Deliver regular performance reviews and development planning activities in order to continuously improve the SC team.
- Conduct regular 1:1 meetings with Solution Consultants and Sales Leadership, in order to coach and develop a world-class SC team.
- Work cross-functionally with the Professional Services Organization, Product Management, Engineering, Customer Success, and Support to ensure alignment in the field and resolve any critical customer/prospect situations.
- Attend regular meetings with customers/prospects as a contributor and coach.
- Manage the Proof of Value process to ensure successful technical execution and win.
- Engage directly with Sales Leadership on a regular basis to collaborate on a strategy for sales pursuits, and coach/mentor the team on the execution of the strategy.
- Drive corporate and regional SC initiatives, and contribute to new business initiatives.
- Create a culture of teamwork, partnership and consistent improvement in a dynamic and fast-paced environment.
- Participate as a speaker in key company events and other marketing-related activities.
- 10+ years of experience in a pre-sales leadership role.
- Proven experience in partnering with a sales organization and a track record of successfully meeting or exceeding assigned revenue goals.
- Proven experience leading the introduction of new technology into a new market.
- Knowledge and experience selling a cloud/SaaS-based technology.
- Superior business acumen; ability to use business context to generate creative, pragmatic solutions to achieve business objectives.
- An entrepreneurial mindset that enables you to successfully work independently with little guidance, but also to use good judgment and escalate issues when needed.
- Exceptional written, oral, and interpersonal communication skills; capable of gaining the respect of and interacting comfortably with senior leaders and executives.
- Team player, able to thrive in finding solutions in a dynamic work environment.
- Experience of one or more of the following areas is preferred:
- Digital Workplace, End User or Desktop Services
- Digital Experience Monitoring or similar end-user experience driven functions
- Security, Governance, Risk or Compliance related disciplines
- Service Management, The ITIL framework, Service Lifecycle, or other quality of service related disciplines
- Up to 50% travel required across the Northern Europe Region. Occasional travel to other Nexthink sites internationally shall also be required.
Additional Information
We are the pioneers and trailblazers of a global IT Market Category that is shaping the future of how the world works, giving our customers’ IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace.
With over 1000 employees across 5 continents, Nexthink operates as One Team, connecting, collaborating and innovating to continuously grow. We call our employees ‘Nexthinkers’ and our commitment to diversity, inclusion, and equity is second to none. We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages.
If you are looking for a change and like a nice atmosphere, lots of challenges, and having fun while working, this is a great opportunity for you! Check what we offer:
- 💼 Permanent Contract and a competitive compensation package.
- 📍Amazing location in Cannon Street, not far from St. Paul's Cathedral.
- 🏡 Hybrid work model balancing office and remote work, fostering effective onboarding and team connections for new hires.
- 🏖️ Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 25 days of holidays we offer) plus 3 company-paid volunteer days.
- 🩺 Fully covered private health insurance for you and your family, life insurance plans, and Medicash Solo Level 2, ensuring comprehensive protection.
- 💰 Pension contribution of 12% (6 % from the employee and 6% from the employer).
- 📚 Free access to professional training platforms to explore your interests and enhance your skills.
- 🍼 16 weeks of fully paid leave for primary caregivers, 6 weeks for secondary caregivers, and Kiddivouchers to ease childcare expenses.
- 🚆 50% reimbursement on public transportation fees, up to a maximum of 1,250£ gross/year.
- 🤸 Reimbursement of up to £40 for gym and fitness memberships monthly.
- 📣 Bonuses for referring successful hires after three months of continuous employment.
