Udemy is an AI-powered reskilling platform built to help people and teams grow. It’s personalized, practical, and focused on real-world impact.
Our mission is simple: to transform lives through learning. Your work helps people around the world build skills they can use, whether they’re picking up something new or leveling up to stay ahead.
Over 80 million learners and 17,000 businesses already learn with Udemy. If you’re excited by change, energized by learning, and ready to have a real impact, you’ll feel right at home.
Learn more about us on our company page.
About you
You’re an active listener and a determined person who thrives in a collaborative environment like ours. You want to use your skills to help others progress, whether that’s internally with your team or seeing the impact your work can have on people around the world as you help us expand into new markets. You’re ready for a challenge and aren’t afraid to try new ideas.
About the role
Udemy seeks a Sales and Solutions Engineer with strong communication and organizational skills, software development knowledge, and a passion for helping businesses become modern learning organizations to support our business in Japan. The role involves collaborating with engineering, design, sales, customer success, support, and global stakeholders. You will address technical issues, from authentication protocols (e.g., SAML, OIDC, SCIM, OAuth) to corporate web proxy debugging and API-based integration support for enterprise customers. Knowledge of security protocols and data privacy is a plus. This role requires effective communication with both technical and non-technical audiences and adaptability in a fast-paced environment.
About your Skills
Communication: Your exceptional communication skills enable you to clearly articulate complex technical concepts to both technical and non-technical audiences. You build strong relationships with stakeholders, ensuring everyone is informed and aligned, which fosters collaboration and drives success.
Problem Solving: Your knack for problem-solving ensures that you can identify, analyze, and overcome technical and security challenges during customer integrations. Your proactive approach and resourcefulness consistently drive effective and efficient solutions, ensuring seamless integration and customer satisfaction.
Technical Subject Matter Expertise in SaaS Integration: Your deep technical expertise makes you a trusted advisor to our cross functional partners and customers. You navigate the complexities of SSO and APIs with ease, ensuring seamless connectivity between Udemy Business and other applications. Your ability to troubleshoot and resolve integration challenges sets you apart, providing reliable and innovative solutions.
Experience with HR/HCM and Learning Ecosystem Solutions: Your extensive experience with HR and HCM systems, coupled with a keen understanding of LMS ecosystems, empowers you to drive effective integrations. You recognize the unique workflows and data needs of these systems, ensuring Udemy Business seamlessly fits into and enhances existing frameworks.
Knowledge of Microservices Architecture: You are a master of microservices architecture, adept at designing and implementing independent services that enhance overall application performance. Your skills in deploying, managing, and scaling microservices ensure reliability and efficiency, driving business success.
Understanding of Data Structures, Algorithms, and IaaS Architecture: Your solid grasp of data structures and algorithms, combined with your knowledge of IaaS platforms like AWS, enables you to create efficient, scalable solutions. You leverage these skills to optimize performance and provide robust, reliable infrastructure for your applications.
You are well-versed in authentication protocols and web APIs, ensuring secure and efficient user identity management.
Your expertise in SAML, SCIM, and OAuth allows you to seamlessly integrate and secure applications, providing peace of mind for your clients and partners.
What you’ll be doing
Serve as technical subject matter expert for customers, and internal teams on all aspects of integration between Udemy Business and other SaaS applications; e.g., via Web Single Sign-On, API and API-based integrations, external analytics, and reporting data streams.
Create documentation such as code samples, integration articles and tutorials for technical and non-technical audiences.
Create/Manage open source projects in partnerships with your Sales and Solutions Engineer colleagues.
Become a key contributor to Udemy’s community engagement for our UB customers.
Implement and document solutions that leverage Udemy Business Web Services (e.g., REST APIs and xAPIs) with 3rd party SaaS applications.
Support our partners with use case definition, technical architecture, solutioning and deployment of Udemy Business within their business models and tech stack.
Collaborate with the Solutions Engineering, Product Engineering, Legal, Information Security teams to improve our integration services and product security messaging.
What you’ll have
Experience working with Human Resources (HR)/Human Capital Management (HCM) and Learning ecosystem solutions.
8 - 10 + years in enterprise Sales Engineering or Solution Consulting experience in a SaaS organization with the ability to influence senior stakeholders
Technical experience with:
Python (Django framework), java, modern JS frameworks (Angular, React)
Experience working with microservices.
Understanding of data structures and algorithms.
Working knowledge of Infrastructure as a Service (IaaS) architecture (e.g., AWS).
Experience with popular structured query languages (mysql, postgres, pl/sql).
Solid understanding of authentication protocols (e.g., SAML 2.0, SCIM, OAuth/OpenID Connect), Web APIs, SMTP (e.g, SendGrid), DNS (e.g., CloudFlare) and experience debugging Web applications (e.g., Chrome DevTools).
Passionate about leveraging the latest advancements in AI and machine learning to drive innovation with our prospects and customers. As an S&SE, you will have the opportunity to work with cutting-edge genAI technologies to help our prospects and customers to achieve business outcomes through learning and upskilling with Udemy Business.
Excellent written and verbal communication skills in both Japanese and English and a track record of successfully overcoming technical and security objections in customer integrations; problem-solving is in your DNA.
An understanding of core security concepts; e.g., SSL/TLS, encryption ciphers, and LGPD/GDPR data privacy.
Hands-on experience architecting or deploying Single Sign-On (SSO) with SAML 2.0, OIDC, SCIM, Active Directory, LDAP, OAuth 2, across disparate identity solutions such as Okta, Azure/AD FS, PingOne/PingFederate, OneLogin.
#LI-TP1
You’ll grow here.
Learning is part of the job. You’ll get full access to Udemy courses, a monthly UDay to invest in yourself, and a budget to spend on whatever helps you improve. Many people are diving into AI lately, but what you focus on is up to you.
AI is real here.
We use it in the way we learn and the way we work. You’ll have the space and tools to experiment, apply, and get better at using AI in practical ways.
You’ll own your work.
We trust people to lead, make decisions, and follow through. You don’t need to wait for permission or layers of approval to have an impact.
You’ll build with others.
We collaborate openly and shape ideas together. Everyone has a voice, and good thinking is welcomed from any direction.
You’ll see your impact.
What you build helps people grow their skills, change their careers, or find a path forward. You’ve got the experience, why not use it to help others gain theirs?
Bring your curiosity. We’ll bring the platform and the support. Let’s LEARN together.
Our Benefits Start with UOur benefits start with you and were built to provide you and your family with the protection and care you need, making it easy to access the right coverage when you need it most. Benefits vary by region, and we encourage applicants to review our US Benefits, Ireland Benefits & Turkiye Benefits pages to get an understanding of some of the benefits we offer. For details on region-specific benefits, please refer to the information provided during the hiring process.
Information regarding data privacy is available within the Udemy Careers Privacy Notice.
