Udemy is an AI-powered reskilling platform built to help people and teams grow. It’s personalized, practical, and focused on real-world impact.
Our mission is simple: to transform lives through learning. Your work helps people around the world build skills they can use, whether they’re picking up something new or leveling up to stay ahead.
Over 80 million learners and 17,000 businesses already learn with Udemy. If you’re excited by change, energized by learning, and ready to have a real impact, you’ll feel right at home.
Learn more about us on our company page.
About your skills
Stakeholder Collaboration - work effectively with diverse groups of stakeholders to achieve common goals and objectives through open communication and cooperation.
Cultural Awareness and Communication- recognise and consider cultural differences and the ability to communicate effectively and respectfully across diverse cultures and backgrounds.
Program Development and Delivery - design, plan, implement, and evaluate programs or projects to meet specific objectives and deliver desired outcomes.
Enablement Measurement & Tracking - assess and monitor the effectiveness of enablement activities and initiatives to ensure they align with strategic goals and deliverables.
Performance Management and Data-Driven Decision Making - oversee and manage employee performance using data and analytics to guide decision-making, improve outcomes, and drive organisational success.
About this role
This is a learning consulting role for a high-energy candidate with a track record for executing Sales & Customer Success performance programs. The successful candidate will have experience in working with executives and stakeholders across matrix organizations to consult, define and execute on strategic learning programs. The candidate must demonstrate proficiency in speaking with leaders, analysis of data and visualisation with high impact presentation skills. This role will liaise with Sales & Customer Leaders to lead innovative programs with performance measurement for the Udemy Sales & Customer Success community based in Japan. These regional programs will be leveraged in multiple platforms and for different audiences and will be tightly aligned with global programs.
What you’ll be doing
Engage directly with the head of Sales & Customer Success and Japan operations. Understand the nuances of selling and consulting in the region. Create and execute learning programs to drive increased field productivity, increased ability to position Udemy’s evolving portfolio and strategy, improved field operating margins, increased pipeline capabilities and improved transition of opportunities to sales.
Act as a trusted advisor to extended global enablement team and business leadership to assess the field’s skills to target performance improvements at the global and regional and team level and tie that to performance improvement plans.
Create a learning vision that delivers a strong performance driven learning experience for our Japan field, offering personalized learning, in multiple modalities, for ease of consumption and preferred learning styles.
Develop and execute high impact, targeted programs with strong Net Promoter Scores, learning assessments and drive adoption of the programs.
Understand and utilise a data driven approach to field performance initiatives, leveraging the extensive suite of enablement programs where appropriate.
Drive clear business impact from every program with strong analysis of performance tied to learning program consumption.
Input to Asana/Jira to ensure the Field Enablement Dashboard is up to date for tracking & impact measurement. Create a Japan enablement calendar and own a monthly Japan Field Readiness Council.
Liaise with cross functional teams (marketing, operations, HR, product) to ensure programs are relevant and timely.
What you’ll have
3+ years professional experience in sales enablement or related field
Knowledge of adult corporate learning theories
Understand cultural nuances of selling in Japan
Record of driving innovative, creative concepts from strategy to execution
Understand sales performance metrics and best measurement approach
Ability to think strategically and execute with attention to detail
Strong customer-facing skills and experience
Experience partnering with C level executives
#LI-TP1
You’ll grow here.
Learning is part of the job. You’ll get full access to Udemy courses, a monthly UDay to invest in yourself, and a budget to spend on whatever helps you improve. Many people are diving into AI lately, but what you focus on is up to you.
AI is real here.
We use it in the way we learn and the way we work. You’ll have the space and tools to experiment, apply, and get better at using AI in practical ways.
You’ll own your work.
We trust people to lead, make decisions, and follow through. You don’t need to wait for permission or layers of approval to have an impact.
You’ll build with others.
We collaborate openly and shape ideas together. Everyone has a voice, and good thinking is welcomed from any direction.
You’ll see your impact.
What you build helps people grow their skills, change their careers, or find a path forward. You’ve got the experience, why not use it to help others gain theirs?
Bring your curiosity. We’ll bring the platform and the support. Let’s LEARN together.
Our Benefits Start with UOur benefits start with you and were built to provide you and your family with the protection and care you need, making it easy to access the right coverage when you need it most. Benefits vary by region, and we encourage applicants to review our US Benefits, Ireland Benefits & Turkiye Benefits pages to get an understanding of some of the benefits we offer. For details on region-specific benefits, please refer to the information provided during the hiring process.
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