Job Description
As a Senior Product Associate in the Zelle platform and customer engagement team , you play a crucial role in supporting the product development process and contributing to the discovery of innovative solutions that address customer needs. Working closely with the product management team and cross-functional partners, you contribute your skills and insights to help ensure the success of our product offerings. As a valued member of the team, you have the opportunity to learn and grow in a dynamic and fast-paced environment, making a tangible impact on our products and customer experiences.
Job responsibilities
- Contributes to solution discovery through collaboration with cross-functional teams to identify potential solutions that address user needs and align with business goals.
- Collaborates with the product manager to engage stakeholders and define user workflows, requirements, stories, and customer value.
- Participates in product planning sessions, contributes ideas and insights, and assists in the execution of product initiatives, ensuring timely and successful product launches.
- Streamline our workflows by identifying inefficiencies and implementing automation solutions.
- Engages in agile-related activities, including sprint planning, daily stand-ups, and retrospectives, to ensure continuous improvement and adaptability in the product development process.
- Facilitates story writing and backlog grooming sessions to ensure clear and actionable user stories that drive product development.
- Leverages technology-related skills to support platform modernization efforts, ensuring our systems are up-to-date and capable of meeting future demands.
- Supports platform product management by contributing to the strategic planning and execution of platform enhancements and innovations.
- Engages in customer engagement activities, such as improving notification systems and monitoring customer interactions, to enhance and optimize the overall customer experience.
Required qualifications, capabilities, and skills
- 2+ years of experience or equivalent expertise in product management, project management, or a relevant domain area.
- Exposure to product life cycle activities including discovery and requirements definition.
- Emerging knowledge of data analytics and data literacy.
- Familiarity with agile methodologies and experience participating in agile ceremonies.
- Ability to write clear and concise user stories and acceptance criteria.
- Understanding of modern technology trends and tools that facilitate platform modernization.
Preferred qualifications, capabilities, and skills
- Proficient knowledge of the product development life cycle, design, and data analytics.
- Strong technical background with experience in platform modernization.
- Accomplished track record in utilizing JIRA, Confluence, and accompanying tools for agile project management.
- Demonstrated ability to write and refine user stories and acceptance criteria.
- Experience in customer engagement strategies, including notification systems and customer experience monitoring.
About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.
