Senior People Ops Specialist

An Introduction to Primer

Primer is the unified infrastructure for global payments. We give finance and payments teams the visibility and control to reduce complexity, improve performance, and capture more revenue - all from a single platform.
Backed by Sofina, Peak XV Partners, ICONIQ, Tencent, Accel, and Balderton, we're building the payments layer the world's best companies rely on.

Watch our showcase >

Read up on our $100m Series C

Learn more about our culture >

Primer's People team exists to build a great, sustainable business. We believe our people are our competitive advantage, and our role is to design an employee experience that helps Primigos do their best work.

We have been fully remote and globally distributed since founding in 2019, and we operate with a high-trust, flexible culture. Our People team works with a Product mindset. We take a user-centric approach, prioritise ruthlessly based on ROI, measure impact through clear metrics such as eNPS, eLTV and CAC, and continuously look for smarter ways to work through automation and AI.

Reporting to our VP People, you'll design and deliver People Operations at Primer - building the systems, programmes, and rituals that help Primigos do their best work as we scale across multiple jurisdictions.

This role is fully remote and can be based in the UK, Ireland, or Portugal.

People Operations

• Own the employee lifecycle end-to-end across our global footprint, continuously improving it based on Primigo feedback and data

• Partner with Finance and our payroll providers to deliver accurate, compliant payroll across all our jurisdictions; own resolution of complex cases

• Own our benefits programmes globally - design, implementation, and ongoing management

• Lead immigration, visa, right-to-work, and global mobility processes; partner with external counsel and support entity setups as we expand into new markets

• Automate our People team helpdesk, spotting patterns and addressing root causes rather than just resolving tickets

Culture & communications

• Help make our annual retreat and team workations unforgettable by helping to coordinate the logistics and ensuring everything runs smoothly.

• Be a champion for remote life: join our rituals, share updates, and help Primigos stay connected and informed.

• Shape the content and narrative of our Townhalls in partnership with leadership, so they drive alignment

Systems & compliance

• Own our People tech stack (HiBob, Ashby, Remote, Notion, etc.) - making build-vs-buy decisions, negotiating with vendors, and leading integrations that scale with the business

• Own compliance across our jurisdictions, staying ahead of regulatory changes and translating them into operational practice

• You have 5+ years of People Operations experience, with meaningful exposure to scale-up or high-growth environments

• You've run People programmes end-to-end - and can point to the impact you drove

• You've operated across multiple jurisdictions and understand the complexity of global payroll, benefits, and compliance

• You've owned implementations or integrations of People tools (HRIS, ATS, ticketing, performance, L&D) — you know what good looks like and how to build it

• You think commercially: you can articulate the business case for People investments, negotiate well with vendors, and measure impact

• You make judgement calls in ambiguity rather than waiting for direction

• You've used modern tooling and AI to scale People work

• You model strong async written communication

• You have a great eye for detail

• You enjoy working in an office-setting, we are remote-first and always will be!

• You are not comfortable with shifting context and navigating ambiguity

• An initial intro call with a Talent Partner

• An interview with the Hiring Manager

• Challenge Stage - Contextualised to the role

• A final, values-alignment interview

We’re building a culture where people can come and do their best work and enjoy it. We want our people to be proud of the impact that they have at Primer, and of the work that they are doing. You will be working with a team of people who are mission-driven, smart, and reflective, and who are invested in building exceptional products and delivering success for our merchants (and we also know how to have fun along the way).
We work remotely. We believe that building a successful, profitable company goes beyond proximity. We invest in our relationships with each other through great remote working practices and thoughtfully designed face-to-face time together. Our heads-together time comes in the form of workstations, our annual company retreat, and co-working space access worldwide.
Finally, let’s go ahead and say it. The work that we do is challenging. Scaleups are a challenge, building category defining products is a challenge. You should be prepared for a challenge at Primer. But, there’s a big difference between a challenge and a struggle. The key difference is that the right challenge comes with the right support structures, an acceptance that not everything always goes to plan, a collaborative environment, and a great team around you. It’s never a challenge that you will face alone.

🌍 We are fully remote and globally distributed; and have been since day one
💰 Competitive share options
🌴 Uncapped holiday, with 25 days minimum to be taken
🗣️ Co-working space access
📅 Workations & Company Retreat
💻 The best equipment for your role
🏠 £500 towards your home office setup
🔎 Generous learning budget
🏥 Private Medical Insurance
📈 A broad set of additional perks and benefits (depending on location)

At Primer, we’re dedicated to building a diverse, inclusive, and authentic workplace. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply.

You may be the right candidate for this or other roles. Primer is committed to the equal treatment of all current and prospective employees, regardless of background or beliefs.

Primer adopts a zero-tolerance approach to discrimination. We are committed to providing equal opportunities to all current and prospective employees regardless of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.