At Nationwide, we’re not just focused on what we deliver — we’re focused on how we deliver it. Putting people and performance at the centre of everything we do is key to achieving our strategic ambitions and delivering outstanding service to our customers.
Our HR Case Management team is critical to this. We’re trusted experts, partnering with leaders to navigate complex Employee Relations (ER) challenges and ensuring fair, consistent, and high-quality outcomes across the organisation.
We’re now looking for a Senior Case Consultant to join our specialist team — a unique opportunity to work at the heart of complex, high-impact people matters and build influential relationships across the business.
This is more than case management. It’s an opportunity to:
•Shape outcomes in complex, business-critical situations — from conduct and performance to whistleblowing and workplace disputes
•Partner with senior leaders as a trusted advisor, influencing decisions with confidence and credibility
•Coach and empower managers to build capability and confidence in handling people matters
•Drive continuous improvement, identifying trends and helping evolve how we deliver ER services
•Play a key role in our evolving operating model, promoting ownership, consistency, and a seamless colleague experience.
You’ll work in a collaborative environment where your expertise and judgement will make a real difference.
We are happy to consider flexible working approaches to help you perform at your best.
This is a 12-month Fixed Term Contract opportunity.
At Nationwide, we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK-wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
For this job, you'll be aligned to our nearest regional hub. There will be a need to regularly connect with colleagues for collaboration events in one of our office sites. This is anticipated to be quarterly in London, Swindon or Glasgow If your application is successful, your hiring manager will provide further details on how this works.
If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.
ResponsibilitiesWhat you’ll be doing
Managing a complex ER caseload end-to-end, providing pragmatic, risk-based advice while leading on high-risk and sensitive cases, including investigations, hearings, appeals, and whistleblowing. You’ll be acting as a trusted advisor to leaders at all levels, building strong and credible relationships delivering expert coaching, training, and ER surgeries to support manager capability.
A key responsibility will be supporting the team in reducing handoffs and enhancing ownership within our operating model. Identifying trends and opportunities for improvement, helping shape better processes and outcomes.
About you
You’ll bring both technical expertise and strong interpersonal impact:
Deep knowledge of employment law, applied with a practical and commercial mindset
Extensive experience in complex ER case management
A natural influencer and relationship builder, confident in challenging and coaching senior stakeholders
Excellent communication and report-writing skills
Strong attention to detail with the ability to balance competing priorities and manage expectations
A proactive approach to continuous improvement and problem solving
Above all, you’ll be someone who thrives on making a difference in complex situations and helping others succeed.
Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:
Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes
You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.
QualificationsThe extras you’ll get
There are all sorts of employee benefits available at Nationwide, including:
25 days holiday, pro rata
Access to private medical insurance
A highly competitive pension to help you build a strong foundation for retirement
Access to an annual performance-related bonus
Training and development to help you progress your career
A great selection of additional benefits through our salary sacrifice scheme
Life assurance to provide peace of mind for you and your loved ones in the event of your death
Wellhub – access to a range of free and paid options for health and wellness
Up to 2 days of paid volunteering a year
Banking – but fairer, more rewarding, and for the good of society
We forge our own path at Nationwide.
As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.
If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.
At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.
We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.
What to do next
If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.
We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.
Please note that should you be successful in securing this role, the job title on our internal systems will be Senior Case Consultant.
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