Jobs at Nationwide Building Society

Leads Business Credit Risk strategy, risk appetite, lending standards, assurance, and portfolio oversight for business banking. Provides forward-looking analysis of sector, market, macroeconomic, impairment, capital, and stress-testing risks to senior executives and Board governance. Oversees independent credit assurance, regulatory and audit evidence, change initiatives, and multidisciplinary specialist teams while supporting sustainable lending growth and effective risk management.

Leads a Financial Crime integration programme across two banks, coordinating Change and Run workstreams, processes, systems, controls, resources, risks, dependencies, and delivery plans. Provides line management, coaching, executive reporting, governance, and stakeholder influence across Operations, Risk, Compliance, Technology, Transformation, Finance, and Workforce Planning. Ensures integrated controls meet audit and regulatory expectations while improving accountability, capacity planning, and operational sustainability.

Reviews and approves financial promotions across channels, providing pragmatic regulatory advice on FCA rules, conduct risk, CAP and BCAP Codes, and Consumer Duty. The role manages complex and high-risk work, challenges stakeholders, delivers training, monitors regulatory developments, and improves promotional approval processes and guidance across the organization.

Support customers in a branch, by phone, and through digital banking services. Handle transactions and queries accurately, explain banking products, promote digital tools, and provide empathetic guidance. Work collaboratively in a busy branch, follow procedures, identify and escalate concerns, and protect customer information and funds. No banking experience is required, but customer service experience, strong communication, digital confidence, adaptability, teamwork, integrity, and willingness to learn are important.

Analyze customer, market, and operational data to identify trends, risks, and opportunities. Produce reports, dashboards, forecasts, and recommendations for senior stakeholders. Use SQL, SAS, SAS Viya, and modern data tools to manage complex datasets, improve data quality, automate workflows, and support strategic decisions. Collaborate across business, data, and technology teams to improve processes and embed data-led decision-making.

Leads the transformation of personalised customer communications from campaign-based marketing to automated, lifecycle-driven engagement. Develops content operating models, reusable frameworks, workflows, governance, and marketing technology capabilities. Works cross-functionally with Marketing, Digital, Product, Risk, Legal, and Technology teams to implement new processes, AI-enabled automation, and scalable customer communication journeys. Provides subject-matter expertise, drives adoption, monitors performance and risk, and delivers continuous optimisation.

Provides independent second-line operational risk oversight across technology, cybersecurity, and data governance. Evaluates risk assessments, tests critical controls, monitors emerging threats, conducts assurance reviews, and challenges first-line teams to strengthen resilience and compliance. The role contributes to the Enterprise Risk Management Framework, policies, controls, risk appetite, and mitigation planning while advising senior management and supporting the Director of Operational Risk.

Own and improve end-to-end customer communication journeys across products, channels, and experiences. Use customer insight, performance data, segmentation, journey logic, and personalisation to optimise communications. Lead cross-functional delivery, define triggers and sequencing, prioritise improvement roadmaps, and ensure messaging is clear, accessible, compliant, and commercially effective across digital, paid, website, and direct communication touchpoints.

Leads a multidisciplinary customer communications squad delivering data-driven marketing, service, and regulatory communications. Responsibilities include planning complex campaigns and communication journeys, using customer insight and performance data to optimize outcomes, managing stakeholders across business and risk functions, developing team capability, and ensuring communications meet brand, accessibility, legal, regulatory, and quality standards.

Owns the strategy, roadmap, operation, governance, and continuous improvement of a critical marketing technology platform. The role translates business requirements into platform enhancements, manages stakeholders and suppliers, monitors performance and adoption, resolves issues, supports compliant and secure operations, and leads change implementation and user adoption across Marketing, Data, Technology, Digital, and Customer Experience teams.

Leads the transformation of personalised customer communications, defining content operating models, supply-chain processes, governance frameworks, technology capabilities and transformation roadmaps. Partners with marketing, digital, data, technology, risk and compliance teams to scale automated, compliant and customer-focused communications. Evaluates marketing technology and AI solutions, leads multidisciplinary transformation activity, embeds new ways of working and drives adoption, operational excellence and continuous improvement.

Lead the marketing technology strategy, roadmap, transformation, governance, and adoption across Marketing, Digital, Data, and Technology teams. Translate business priorities into technology capabilities, manage interdependent initiatives, establish risk and control frameworks, measure performance and return on investment, and influence senior stakeholders. The role also requires applying AI capabilities within marketing technology to improve customer and business outcomes.

Supports Nationwide’s 1-to-1 marketing content transformation roadmap by improving content operations, workflows, governance, automation, personalization, and AI-enabled capabilities. Partners with marketing, digital, technology, risk, legal, and product teams to implement scalable processes, adopt new tools, enhance customer journeys, and drive continuous improvement through customer insight, delivery data, and stakeholder feedback.

Leads transformation of personalised customer communications and digital content operations. Designs content supply chains, governance frameworks, workflows and operating models; supports content creation, approval and publishing; and drives automation, AI and marketing technology adoption. Provides strategic guidance, training and coaching while partnering with Marketing, Digital, Data, Technology, Risk and Compliance teams to improve scalable, controlled and customer-focused communication delivery.

Lead financial crime screening transformation across customer and payment platforms. Integrate systems, assess transaction monitoring requirements, analyze end-to-end data flows, validate rules and controls, investigate root causes, and coordinate delivery milestones. Apply expertise in sanctions, PEPs, and screening controls while managing dependencies across technology, operations, risk, compliance, and business-as-usual teams.

Supports financial crime integration and migration activities by providing operational expertise, identifying risks and control gaps, documenting processes, and advising cross-functional teams. The role serves as a subject matter expert across financial crime typologies, AML requirements, fraud processes, operational readiness, capacity planning, and strategic decision-making. It also provides balanced advice to senior stakeholders while supporting safe customer outcomes and operational resilience during Virgin Money’s integration into Nationwide.

Provides fraud operations subject matter expertise across an 18-month integration programme. Defines current- and future-state requirements, identifies fraud risks, controls, operational impacts and dependencies, validates solutions, supports testing and implementation, and coordinates business readiness and benefits realization. Works with Product, Technology, Transformation, Risk, Finance, Operations and senior stakeholders to embed fraud considerations across integrated products and operating models.

Leads financial crime operations subject matter expertise across an 18-month integration programme. Defines operational requirements, controls, risks, system and data impacts, workflows, testing, implementation readiness, and regulatory alignment. Advises cross-functional teams on transaction monitoring, screening, customer risk assessment, investigations, SAR/DAML referrals, customer exits, legal requests, quality assurance, record keeping, and management information.

Investigate alerts and suspicious payments to determine whether fraud has occurred. Contact customers by telephone, use questioning and profiling skills, provide fraud-prevention guidance, make informed decisions, and collaborate with fraud teams to protect customer accounts while delivering empathetic service during sensitive conversations.

Implement and assess data governance controls supporting financial crime analytics. Develop data dictionaries, lineage documentation, data quality dashboards and scorecards; resolve data quality issues; and recommend sustainable improvements. Partner with financial crime data and systems experts to strengthen reporting, decision-making and regulatory data management. The role requires experience with governance frameworks, Collibra, analytical tools, programming, and economic crime, fraud, AML, regulatory reporting or risk.