Jobs at Nationwide Building Society

Design and implement Customer Risk Assessment (CRA) methodology for business banking integration. Assess and align data quality across systems, perform impact assessments, scenario modelling, and rule-change analysis. Build, code, tune and optimise CRA logic in SAS batch models, lead model testing, validation and performance refinement. Collaborate with Governance & Controls, Technology, Operations, Risk and Programme teams to ensure robust methodology and smooth implementation.

Lead end-to-end finance process change within the Virgin Money Finance Integration Programme. Ensure accounting, reconciliation, reporting, and treasury processes are ready for migrated products. Manage dependencies, risks, decisions, and governance across programme, product, finance, and third-party teams. Use Jira to track progress and maintain transparency, protecting financial integrity and regulatory compliance during integration.

Manage and grow an existing agricultural lending portfolio across a regional area. Build farmer relationships, identify growth opportunities, ensure risk and compliance alignment, conduct financial analysis and due diligence, collaborate with sector leadership, and support sustainability and net-zero objectives while providing excellent customer service.

Contract Learning & Development Consultant to build, deploy and operate an organisation-wide AI Academy. Coordinate learning pathways, manage delivery and governance, produce reporting and dashboards (adoption, completion, impact), engage stakeholders and SMEs, and continuously improve learning processes to embed AI capability at scale.

Design, implement and manage secure, compliant RHEL server builds and deployment pipelines. Advance IaC and automation using Terraform, Ansible/AAP and GitHub Actions, apply CIS benchmarks, automate VM deployments in VMware, and diagnose complex infrastructure issues.

Partner with Retail teams as a first-line risk and regulatory expert to identify, assess and mitigate conduct, operational and regulatory risks; maintain risk and control profiles; support BAU and change activities, regulatory compliance assessments, reporting, and stakeholder engagement to ensure strong customer outcomes.

Provide in-branch and telephone customer service, handle transactions and queries accurately, promote digital services and appropriate banking products, support colleagues in a busy branch, follow processes to protect customers, and complete initial training to deliver trusted, empathetic banking support on the high street.

Provide high-level administrative support to 2–3 Directors: diary and travel management, meeting materials, expense and HR administration, onboarding assistance, Teams site and documentation maintenance, venue and events logistics, and handling confidential information with discretion.

Lead end-to-end performance, governance, and commercial management of aggregator, affiliate, and comparison-site partnerships. Set channel strategy, negotiate commercial terms, ensure tracking and regulatory compliance, drive data-led optimisation and partner relationships, influence product/pricing/marketing decisions, lead reporting and planning, and mentor team members to deliver sustainable, high-quality customer acquisition.

Lead development and operation of fraud and AML platforms: design and build RESTful APIs and microservices (Java/Spring Boot), implement data pipelines and complex SQL, deploy and maintain cloud applications with CI/CD, monitor and troubleshoot production, and collaborate with fraud/fincrime teams and vendors.

Lead technical ownership of enterprise SAS and analytics platforms, ensuring reliability, resilience and performance. Drive platform modernisation, migrations and automation; manage platform engineering teams; collaborate with stakeholders, architects and vendors; resolve complex production issues and continuously improve operational excellence.

Lead Nationwide's Second Line oversight for payments, core processes, and central corporate functions. Manage and develop multi-disciplinary risk teams, advise executive stakeholders, drive assurance activities, horizon-scan regulatory change, and embed improvements to maintain operational resilience and member protection.

Manage and grow an SME portfolio via video and telephone, delivering lending facilities (£500k–£2m), deposits and tailored financial solutions. Analyze financial statements, prepare credit papers, monitor performance and early signs of stress, identify cross-sell opportunities, ensure FCA and internal compliance, and maintain market/regional intelligence while collaborating in a hybrid team.

Manage later-stage mortgage accounts over 90 days in arrears via inbound/outbound calls, fact-finding, affordability assessments, admin tasks and complaint handling. Work empathetically with vulnerable customers, liaise with solicitors, follow legal procedures, maintain high-quality notes and meet service level agreements.

Use customer insight, market research and competitor analysis to identify gaps and opportunities in Business Banking, shape propositions, influence strategic decisions, produce insight-led reports and recommendations, support journey reviews and stakeholder engagement to improve customer outcomes and digital adoption.

Lead analysis of customer feedback, complaints and operational data to identify journey pain points and improvement opportunities. Map end-to-end processes, gather requirements, produce user stories and reports, and support delivery of change across Business Banking to improve customer experience and reduce customer effort.

Lead first-line Economic Crime oversight for Nationwide's equity investment activities. Develop, implement and maintain Economic Crime controls, conduct risk assessments, oversee onboarding, monitoring and exit processes, update frameworks and tools, coordinate assurance and reporting, and advise stakeholders to ensure regulatory and internal control compliance across the investment lifecycle.

Lead and embed a data-led operational excellence agenda within Customer Operations, coach leaders, design governance frameworks, drive measurable efficiency and cost-to-serve improvements, simplify processes, and build sustainable continuous-improvement capability while keeping customer experience central.