Jobs at Nationwide Building Society

Lead complex fraud and unauthorised transaction investigations, acting as a subject matter expert for the Fraud Investigations team. Review case outcomes, ensure regulatory and internal standards, coach analysts, share best practices, identify emerging fraud trends, and collaborate with stakeholders on high-risk cases. The role requires strong investigative judgment, analytical ability, prioritisation, and experience handling diverse fraud types.

Leads and supports a team of Small Business Relationship Managers, ensuring excellent customer service, performance, compliance, risk management, and delivery of strategic objectives. The role oversees regulated activity, drives continuous improvement, coaches and develops colleagues, manages workloads, and supports customers in the agriculture sector while contributing to the wider Small Business Leadership Team.

Own procurement management information and insight delivery using Power BI, the Nationwide Data Lake, and modern analytics tools. Build and optimise dashboards, data models, reports, and advanced analytics that support decision-making, risk management, and process improvement. Lead strategic reporting workstreams, ensure data governance and quality, translate stakeholder requirements into actionable insights, and monitor emerging technologies including AI. The role also involves procurement lifecycle reporting, senior stakeholder engagement, knowledge management, and key initiative leadership.

Analyze customer behavior, market trends, product performance, and portfolio dynamics using SAS. Lead analytical projects, develop data solutions, produce management information and insights, and translate technical findings into business recommendations. Partner with stakeholders across the organization, manage analytical requirements and expectations, coordinate cross-functional reporting and incident-resolution projects, and communicate progress clearly while supporting retail banking and savings strategy.

Lead the integration of Virgin Money Savings and Current Account products into Nationwide. Define migration strategies, evaluate product features, pricing, servicing models and customer journeys, and provide recommendations supporting customer outcomes and commercial objectives. Collaborate with Technology, Operations, Risk, Legal, Compliance, Finance and Customer teams. Develop business cases and governance papers, assess risks and trade-offs, and support strategic investment decisions throughout a complex transformation programme.

Develop and enhance fraud detection strategies, rules, and prevention controls across Nationwide’s financial services portfolio. Analyze complex data, monitor detection performance, identify emerging fraud and scam threats, and recommend continuous improvements. The role requires expertise in economic crime, AML, fraud typologies, payment processes, coding, fraud detection systems, Excel, stakeholder management, and communicating technical findings clearly.

Support customers in a branch, by phone, and through digital banking services. Handle transactions and queries accurately, explain banking products, promote digital tools, and provide empathetic guidance. Work collaboratively in a busy branch, follow procedures, identify and escalate concerns, and protect customer information and funds. No banking experience is required, but customer service experience, strong communication, digital confidence, adaptability, teamwork, integrity, and willingness to learn are important.

Develop and optimise automated fraud controls across card, application, mule, non-card and internal fraud typologies. Use SAS, SQL and multiple data sources to identify trends, investigate emerging threats, monitor control performance and create long-term fraud prevention strategies. Influence stakeholders across Operations, Technology, Analytics, Risk and Commercial teams while supporting fraud incidents, vulnerability assessments and transformation initiatives.

Build and maintain relationships with small business customers after onboarding. Resolve complex queries, support retention, deliver high-quality service, and contribute to financial and business objectives. The role also involves managing customer conversations, tracking service performance, maintaining data quality, and monitoring lending and risk measures while working within policies and tight deadlines.

Provides independent second-line oversight of operational risks, business processes, and controls across a complex financial services organization. Leads risk reviews, monitoring, deep-dive assessments, and control evaluations; identifies process gaps and weaknesses; challenges stakeholders; and supports improvements in operational resilience, compliance, and risk management framework effectiveness.