Jobs at Nationwide Building Society

Supports the planning, delivery, monitoring, and optimization of paid media campaigns. Reviews performance data, maintains reporting dashboards, coordinates creative assets, validates tracking, manages approvals, and contributes to media planning. The role works with agencies and internal marketing, product, and digital stakeholders to ensure campaigns meet regulatory, brand, governance, and customer outcome requirements.

Lead enterprise-wide insider risk management across security, privacy, fraud, technology, people, legal, and other control functions. Assess aggregate risk exposure, analyze data and intelligence, identify emerging threats and control weaknesses, produce executive reporting, and influence senior stakeholders. Develop and improve insider risk frameworks, governance, policies, and operating models; lead investigations and thematic reviews; drive remediation; and strengthen risk culture, control maturity, and organizational resilience.

Provide front-line banking support in branch, by phone and online. Handle transactions and queries, guide customers to products and digital tools, follow processes to protect customers, and work with colleagues to deliver excellent service in a busy branch environment.

Provides independent operational risk oversight and constructive challenge across major strategic change and integration programmes. Reviews governance, delivery progress, risk assessments, dependencies, assumptions, and key decisions; prepares steering committee materials and maintains risk opinions and planning records. The role partners with programme leaders, technology teams, compliance specialists, senior stakeholders, and regulators, while coordinating oversight resources and assessing compliance with the Enterprise Risk Management Framework.

Provides flexible, customer-facing support across Nationwide operational areas, assisting customers with financial hardship, bereavement, dissatisfaction, fraud, and vulnerability. The role may involve telephony and administration, requiring adaptability, resilience, accurate information assessment, multitasking, collaboration, and rapid learning. Employees work variable hours between 8 a.m. and 8 p.m., Monday through Sunday, with hybrid office requirements and training for each operational deployment.

Manage end-to-end customer selection and exit cases involving suspected financial crime or customers outside the bank’s risk appetite. Analyze complex information, prepare evidence-based case files, support high-risk exit panel decisions, monitor accounts during notice periods, maintain accurate records and management information, investigate complaints, and ensure regulatory compliance. The role requires strong stakeholder management, written communication, analytical skills, attention to detail, and continuous process improvement.

Independently validates lending strategies, decision systems, controls, and customer outcomes using SAS and complex data analysis. Investigates system behavior, defects, data quality issues, and control weaknesses across strategic and production environments. Produces assurance documentation and management reporting, communicates technical findings to diverse stakeholders, supports governance forums, and deputizes for the Manager when required.

Manage business banking applications from submission through account opening, completing Know Your Customer and Know Your Business due diligence, assessing onboarding risks, and securing required approvals. Maintain multiple application pipelines, communicate with customers throughout the process, and support commercial growth while ensuring regulatory and customer safety requirements are met.

Supports Customer Resolutions through resource and capacity planning, forecasting, operational performance reporting, telephony management, Power BI dashboards, and financial processes. Analyzes complex datasets, tracks budgets, monitors real-time performance, manages rotas, and provides actionable insights to stakeholders. The role also drives continuous improvement across planning, reporting, and operational processes while managing competing priorities and maintaining strong cross-functional relationships.

Lead a small team developing, validating, implementing, monitoring, and enhancing Business Banking IFRS 9 credit risk models covering PD, LGD, and EAD. Manage quarterly economic refreshes, PMA calculations, model lifecycle activities, audit reviews, stakeholder reporting, and ad hoc analysis. Present model outcomes and recommendations to Risk, Finance, committees, and nontechnical stakeholders while supporting junior colleagues and broader risk modelling initiatives.

Manage deposits pricing by analyzing market trends, customer behavior, competitor activity, and complex datasets. Develop pricing proposals, forecasts, product propositions, and data-driven recommendations to support profitability and growth. Present insights to senior and Executive Committee stakeholders, lead analytical projects, and collaborate across the organization in a regulated financial services environment.

Lead and support the Trade Operations function to deliver accurate, timely trade finance services. Provide technical expertise on trade finance products and ICC rules, oversee governance, controls, audit readiness and regulatory compliance, and collaborate with Financial Crime and Risk. Drive process simplification, automation and technology adoption, implement operational improvements, and coach team members to build capability and deliver strong customer outcomes.

Own fraud and scam analysis across channels, develop data-driven insights, shape detection strategies, and advise stakeholders on reducing financial crime risk. The role requires SQL, SAS, or Python programming, large-dataset analysis, trend interpretation, stakeholder influence, external and internal consulting, solution recommendations, and mentoring junior staff. This is a 12-month fixed-term hybrid position with regular office collaboration.

Leads a team overseeing operational risks across technology, cyber, and data. Responsibilities include allocating resources, reviewing risk assessments, testing controls, monitoring threats, evolving risk policies and appetites, preparing executive reporting, and representing the oversight function at governance committees. The role acts as deputy to the Head of Operational Risk Oversight and provides independent challenge, strategic direction, team development, and assurance to senior management.

Lead fraud and economic crime risk and control assessments during a major integration programme. Perform root-cause analysis, identify vulnerabilities and remediation, design and implement controls across detection, prevention and monitoring, and advise senior stakeholders on regulatory compliance (FCA, AML, sanctions). Collaborate with cross-functional teams to embed resilient fraud controls and produce clear governance and impact assessment documentation.