Jobs at Nationwide Building Society

As a Customer Representative, you'll support customers in various transactions, guide them through banking services, and adapt to their needs while delivering excellent customer service in a branch environment.

Lead integration of financial crime and fraud capabilities across two organisations, governing delivery, risks, budgets and resourcing. Oversee Change and Run teams, produce senior-ready reporting, embed resilient controls aligned to regulatory expectations, and drive disciplined programme management and continuous improvement throughout a 24-month fixed-term integration.

Join the Business Data team to manage and govern Business Banking data, deliver analytics and insights, design data strategy and integrations, implement controlled BAU processes, mitigate data risks, and explore responsible AI adoption to support Society and Business Banking objectives.

Lead the Business Data team within Business Banking to manage data governance, controls, strategy and analytics. Design and implement controlled, auditable BAU processes and automated data solutions, deliver insights, mitigate data risks, and explore responsible AI adoption while collaborating with stakeholders to support Society-wide business objectives.

Provide fraud operations subject-matter expertise to support migration and integration of Virgin Money into Nationwide. Design, review, and document fraud processes and controls for migrated products and Business Banking, advise senior stakeholders, identify risks and operational gaps, support capacity planning and decision-making, act as escalation point for complex fraud queries, collaborate with Change, Product, Technology and Workforce teams, and capture lessons learned to improve future integration and resilience.

Lead and deliver end-to-end transformation across Group Customer Operations: translate strategy into delivery plans, mobilise teams, manage dependencies and risks, work with senior stakeholders and external partners, track measurable benefits, and embed sustainable capability and controls while championing customer-led, agile ways of working.

Provide high-quality executive support to senior leaders in Group Customer Operations. Manage complex diaries and inboxes, coordinate meetings and governance forums, prepare meeting materials, capture and follow through on actions, maintain documentation and reporting, organise logistics and travel, and improve processes and digital collaboration to enable leaders to focus on strategic priorities.

The Controls Specialist will act as a risk and control SME, supporting Unsecured Lending and ensuring compliance with regulations while enabling sustainable growth and effective risk management.

The role involves creating insightful fraud analyses using coding skills, collaborating with stakeholders to support fraud prevention through effective reporting and actionable insights.

The Process Improvement Lead will analyze and optimize business processes, drive continuous improvement, and enhance customer experience through various methodologies, collaboration, and engagement with stakeholders.

The Senior Risk Partnering Consultant will provide guidance within Economic Crime Strategy to prevent financial crime risks, collaborating across teams to strengthen controls and ensure regulatory compliance.

As a Senior Consultant Risk & Controls Partner, you'll lead fraud risk assessments, collaborate with experts, and ensure effective fraud prevention strategies are implemented across projects.