Teams at Nationwide Building Society

Provide front-line banking support in branch, by phone and online. Handle transactions and queries, guide customers to products and digital tools, follow processes to protect customers, and work with colleagues to deliver excellent service in a busy branch environment.

Lead fraud and economic crime risk and control assessments during a major integration programme. Perform root-cause analysis, identify vulnerabilities and remediation, design and implement controls across detection, prevention and monitoring, and advise senior stakeholders on regulatory compliance (FCA, AML, sanctions). Collaborate with cross-functional teams to embed resilient fraud controls and produce clear governance and impact assessment documentation.

Manage and grow an existing agricultural lending portfolio across a regional area. Build farmer relationships, identify growth opportunities, ensure risk and compliance alignment, conduct financial analysis and due diligence, collaborate with sector leadership, and support sustainability and net-zero objectives while providing excellent customer service.