Starting salary: £38,923 - £43,749
Job Level: Level 3 Zone 1
Work Location: 5 Pancras Square
Hours per week: 36 Full Time
Contract type: Permanent x 2
Closing date: Sunday 13th September 2026 AT 23:59
Interviews: w/c 21st September 2026
Anonymised Application – in keeping with Camden’s commitment to inclusion the recruitment to this role is anonymised and supports the objective of reducing the impact of unconscious bias.
Please make sure you do not provide any personal information including your name in the attachment and DO NOT attach your CV.
About Camden
Camden is building somewhere everyone can thrive, by making our borough the best place to live, work, study and visit. Because we’re not just home to UK’s fast-growing economy. We’re home to the most important conversations happening today. And we’re making radical social change a reality, so that nobody gets left behind. Here’s where you can help decide a better future for us all.
It has never been more important to ensure people have access to good support, advice and information to allow them to make decisions about their lives. Our Money Advice Camden service works tirelessly to understand our communities here in Camden, and to help people access the support they need as quickly and seamlessly as possible, helping keep people on track. Our team is passionate about the difference we can make in people’s lives, ensuring no one is left behind.
About the role
You will play a key role in ensuring Camden residents experiencing financial hardship receive the right combination of financial support and advice to improve their circumstances. Alongside assessing Housing Payments and complex Crisis Payment applications, you will provide expert guidance to Grant Assessors, manage a small team, and contribute to the development of a new approach that brings together discretionary grants, advice and wider interventions.
You will help ensure support is delivered accurately and efficiently, use your expertise to guide decision-making on complex cases, and work with colleagues to identify opportunities to improve systems and processes, outcomes for residents, and build long-term financial resilience.
About you
To succeed in this role, you will bring experience from a welfare benefits, debt or other financial support background, with a strong track record of supporting people in financial hardship. You will have excellent knowledge of welfare benefits and discretionary support schemes with strong analytical and numeracy skills, and the confidence to make and support complex decisions while communicating with empathy and professionalism.
We are looking for someone who is passionate about helping residents improve their financial circumstances and committed to delivering financial support linked in with advice. You will have experience, or a strong desire to develop, in supporting and coaching colleagues, with the ability to provide guidance, share expertise and help drive high performance across a team. You will thrive in a fast-paced environment, balancing competing priorities while maintaining a strong focus on resident outcomes.
Working for Camden
We’re ready to welcome your ideas, your views, and your rebellious spirit. Help us redefine how we’re supporting our communities, and we’ll redefine what a career can be. If that sounds good to you, we’d love to talk.
To find out more about what it is like to work at Camden, meet some of our People by visiting 'www.camdenjobs.co.uk/our-stories'.
At Camden, you’ll receive a host of benefits as well as joining a flexible working employer. Visit 'www.camdenjobs.co.uk/staff-benefits' to see full details of our benefits.
Additional information
To view the Job Profile, please click HERE or copy and paste the below URL into your browser: http://camdocs.camden.gov.uk/HPRMWebDrawer/Record/11896140/file/document?inline
For further information about the role please contact: [email protected]
To apply for this job please follow the "Apply" link. In the ‘Why you?’ section of the application you will be required to demonstrate how you meet the role criteria noted in the Job Profile under the “About You” section.
Inclusion and Belonging
At Camden, we want every colleague to feel they belong and can thrive. We welcome applications from all parts of our community, and particularly encourage people from Black, Asian and Other Ethnic Heritage communities, LGBTQ+ people, disabled and neurodiverse people, survivors of domestic abuse, and those from lower socio-economic backgrounds or with care experience. We know that different voices and perspectives make us stronger, and we are committed to providing the support, adjustments and flexibility people need to succeed. Click here for more information on our commitment.
Asking for Adjustments
At Camden, we are committed to making our recruitment process barrier-free and accessible for everyone. If you need us to do something differently during the application, interview or assessment process, just let us know and we will support you. This could include providing information in an alternative format, extra time in assessments, or adjustments for disabled, neurodiverse or long-term health conditions.
Please contact us on 020 7974 6655, at [email protected] or by post to 5 Pancras Square, London, N1C 4AG. We’ll work with you to make sure the process works for you.
Anonymised Application – in keeping with Camden’s commitment to inclusion the recruitment to this role is anonymised and supports the objective of reducing the impact of unconscious bias.
