As a Senior Digital Product Owner, you will play a pivotal role in shaping the future of our Credit Card proposition at a time of significant growth and transformation. With ambitious objectives to deliver alongside a major integration programme, this role offers the opportunity to focus on driving Tribe outcomes that deliver meaningful, measurable improvements for our customers over the next two years.
You will set and lead a clear product vision and strategy, translating it into tangible outcomes aligned to key business goals such as cost and call reduction, improved Smile Scores and increased digital adoption. Leading and developing Product Owners, you will combine a strong grasp of Agile delivery, digital products and financial services with deep customer insight, using your problem-solving skills to guide teams towards high-quality solutions. Your ability to communicate complex ideas clearly, manage stakeholder expectations and articulate value focused trade‑offs will be critical to success.
Working collaboratively across the Bank, you will build strong relationships with other Tribes, Squads and key partners to deliver consistent, high-quality digital experiences that enhance Nationwide’s brand and reputation. This established role, with a strong focus on the Credit Card App and digital onboarding journeys, works closely with colleagues across Business Operations, Human Centred Design and Chief Information Office (CIO) to turn product vision into reality and deliver better outcomes for our members through existing digital channels.
This is a 12-month Fixed Term Contract.
At Nationwide, we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK-wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
For this job, you'll be located at our nearest regional hub. There will be a need to regularly connect with colleagues for collaboration events in one of our sites. This is anticipated to be twice a month in either Chester, Gosforth or Glasgow. If your application is successful, your hiring manager will provide further details on how this works.
Virgin Money is now part of Nationwide
Nationwide acquired Virgin Money in October 2024. Virgin Money continues to serve customers on the high street, and there will be a phased and considered integration over the coming years.
You’ll be employed by Nationwide from day one, delivering real impact and benefitting from a highly competitive range of benefits. We’re a workplace where you’re rewarded, recognised and celebrated.
If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.
ResponsibilitiesWhat you’ll be doing
You will take end‑to‑end ownership of the product, bringing a clear vision to life and guiding it through every stage of its lifecycle. This includes sharing progress and outcomes with the Tribe and senior stakeholders, making informed product decisions, and ensuring everything we deliver is focused on creating positive, meaningful outcomes for our members.
Working closely with the squads, you will shape and maintain the overarching roadmap, plan and prioritise work, and ensure backlogs, work streams, and epics are aligned to the wider product vision. By synchronising closely with Product Owners, you will keep delivery focused, transparent, and connected to strategic goals, while maintaining momentum across multiple initiatives.
You will also play an important people leadership role, fostering a culture of trust, confidence, and motivation within the Tribe. Acting as an escalation point for Product Owners, you will help remove blockers and navigate complexity, while representing the Product team confidently across the broader organisation and with senior leadership to champion progress, value, and impact.
About you
As a minimum, you will bring the following experience and capabilities:
- Proven experience leading an agile Tribe and managing Product Owners, or operating as a Senior Product Owner within a squad, with a strong track record of delivering outcomes aligned to strategic goals
- Confidence working with digital technologies, including mobile apps and brochure-ware, enabling you to engage credibly with engineering teams, understand technical decisions, and assess risks and dependencies effectively
- Excellent communication skills, with the ability to translate complex concepts and trade‑offs into clear, compelling narratives tailored to different audiences, manage challenging stakeholders with confidence, and ensure alignment across functions with a consistent focus on member value
- Strong leadership and influencing skills, with the ability to engage, motivate and align a diverse range of stakeholders across the business to drive shared ownership and momentum
- A challenger mindset with a genuine passion for change, continuously questioning the status quo, encouraging innovative thinking, and embracing new ways of working to unlock better solutions and outcomes
Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:
Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes
You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.
QualificationsThe extras you’ll get
There are all sorts of employee benefits available at Nationwide, including:
30 days holiday, pro rata
Access to private medical insurance
A highly competitive pension to help you build a strong foundation for retirement
Access to an annual performance-related bonus
Training and development to help you progress your career
A great selection of additional benefits through our salary sacrifice scheme
Life assurance to provide peace of mind for you and your loved ones in the event of your death
Wellhub – access to a range of free and paid options for health and wellness
Up to 2 days of paid volunteering a year
Banking – but fairer, more rewarding, and for the good of society
We forge our own path at Nationwide.
As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.
If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.
At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.
We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.
What to do next
If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.
We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.
